PX Marketplace Webinars
Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization.
PX Marketplace Webinar Series
Ease, Care, and Access: The Business Impact of Experience Transformation
Learn how organizations are leveraging advanced machine learning and AI listening technologies to transform operations, enable
Mother-baby Care: Creating Exceptional Patient Experiences
Gain tips on how your hospital’s mother-baby unit can cater to the special needs of this
River’s Edge 5-Star Journey: Aligning Culture and Technology to Hardwire Excellence
Learn about specific process improvement and communication methods used to create and foster a service-minded culture
How CNOs and CXOs Can Increase Engagement with Leadership Rounding
Hear tips for ensuring your team is engaged with leadership rounding.
The Importance of Patient and Peer Feedback to Staff Recognition
Explore how bedside staff continue to suffer and need supportive intervention to ensure their physical and
Frictionless Care: Create Future-proof Initiatives
Learn practical approaches of how to integrate patient and care team improvement efforts in your daily
Are You Listening? Unlocking Conversational Data to Enhance the Patient Experience
Learn how and why conversational data is a gold mine for improving patient experiences, how this
How to Connect Consumers and Patients to Create the Ultimate Human Experience
Learn more about cutting-edge technology and human-centered approaches to effectively drive organizational experience and innovation at
Strategically Implementing Virtual Care to Improve the Patient and Provider Experience
Hear strategies to adopt, and pitfalls to avoid, for optimal virtual care implementation across a healthcare
How SCL Health Invested in Well-being and Improved Care Provider Scores
Learn how SCL Health designed, implemented, and optimized Practicing Excellence's Ambulatory Patient Experience (APX) Program to
The Future of Patient Experience: Creating a Predictive Algorithm
Discover how a group of organizations embarked on a journey to create a predictive patient experience
When the Patient is Always Right: Using Surveys for Service Recovery and PX Improvements
Learn why Lehigh Valley clinical, dietary, and environmental services teams all got on board with the
The Relationship Between Nurse Satisfaction and Patient Experience
What is the relationship between nurse satisfaction and patient experience? What are some strategies to address
Healthcare Linen: The Often-Forgotten Piece of Patient Experience & Infection Prevention
In healthcare, nothing touches your patient more than linen. And yet linen is not often considered
3 Keys to Increasing Appointments in 2021
Hear recommended best practices and digital solutions to address all three of these areas to boost
Building The Foundation – Volunteer Services Process Improvement for Better Patient Experience
Learn how to document your current state for process improvement and identify performance pain points in
Driving Better Real-World and Evidence-based Policy Outcomes Through Patient + Public Experience
Join a leadership discussion around how federal agencies are using innovative technology to more effectively and
How Amplifying the Voice of the Patient Transforms the Patient Experience
Adopt consumer-focused technology into healthcare to amplify the voice of the patient. Get real-time data to
Addressing the Failure Points in Care Coordination: Ways to Redefine Patient Engagement For Today’s Consumer
Via interoperability, data sharing, and envisioning/embracing the “healthcare mosaic,” a coordinated experience delivering better outcomes and
Burnout Tune-up: Help Your Staff by Empowering Patients
Learn practical ways—from no tech to high tech—you can better help your staff so they can
What the Latest Data Tells Us about Engaging Patients through Text
Hear a list of at least ten ways you can use both automated and real-time text
Improving the Patient Experience during COVID-19
Learn how how digital tools help patients and employees stay up to date on new policies
Adapt Quickly and Build Connections through Telehealth
Explore the challenges, opportunities, and best practices to enable strong communication and patient experience in the
High-Touch Care Enabled by a High-Tech Solution
Hear about an EMR-integrated Digital Whiteboard solution was implemented as part of an initiative to improve
The Journey to a Standardized System-wide Patient Engagement Platform
Discover an integrated health system’s process to standardize a patient engagement platform.
Using Patient Kudos to Improve Employee Engagement and to Build a Culture of Appreciation
Explore strategies for using patient feedback to enhance your employee recognition program, leading to an engaged
Healthcare is Changing. Why Aren’t Your Patient Experience Scores?
Learn actionable insights gathered from leading brands in other industries that can be directly translated into