Mother-baby Care: Creating Exceptional Patient Experiences

Mindy Jones, MSN, RN, C-EFM, C-ONQS | Nurse Manager, Owensboro Health Regional Hospital
Julie Westrick, RN, MSN, CPXP | Nursing Executive, SONIFI Health
Hospitals that put extra effort and strategy into making a new mom’s stay exceptional do much more than create a memorable experience at a special moment in time — they give a lasting positive impression that can lead to patient and family brand loyalty for life. Join nursing leaders from Owensboro Health Regional Hospital and SONIFI Health for tips on how your hospital’s mother-baby unit can cater to the special needs of this unique patient population before, during and after delivery.
Related content
-
Patient Family & Community Engagement
Adolescents with Cystic Fibrosis Expressing their Possible Selves through Photovoice: a Longitudinal Interpretative Phenomenological Analysis to Prepare a Peer Support Intervention for Healthcare Transitions
While the transition from pediatric to adult care has become a field of study and practice focused on preparing the adolescent to “become an adult with a chronic condition”, we are conducting participatory research to develop, implement, and evaluate a peer-support intervention aimed at supporting transition from pediatric to adult care for adolescents living with
Learn more -
Patient Family & Community Engagement
PX Chat on PFA/PFACS: New/Getting Started (August 6, 2025)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around new and getting started with PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges,
Learn more -
Patient Family & Community Engagement
Family Support Liaisons: Improving Experience in the ED
By Lani Knutson and Daniela Milea Children’s Wisconsin’s Emergency Department (ED) was confronted with two pressing challenges: a declining Net Promoter Score (NPS) and a significant surge in patient volume. A review of post-visit survey data revealed that 56% of negative comments over a three-month period were directly related to concerns about wait times and
Learn more