Mother-baby Care: Creating Exceptional Patient Experiences
Published July 26, 2022
Mindy Jones, MSN, RN, C-EFM, C-ONQS | Nurse Manager, Owensboro Health Regional Hospital
Julie Westrick, RN, MSN, CPXP | Nursing Executive, SONIFI Health
Hospitals that put extra effort and strategy into making a new mom’s stay exceptional do much more than create a memorable experience at a special moment in time — they give a lasting positive impression that can lead to patient and family brand loyalty for life. Join nursing leaders from Owensboro Health Regional Hospital and SONIFI Health for tips on how your hospital’s mother-baby unit can cater to the special needs of this unique patient population before, during and after delivery.
Related content
-
Staff & Provider Engagement
Transforming Care from the Inside Out: The Impact of Peer Coaching on Provider Well-Being and Patient Experience
Published June 26, 2026
Learn how Dartmouth Health is transforming care from the inside out through peer coaching. Jason Vallee, PhD, explores how supporting provider well-being through a structured coaching program improves engagement, reduces burnout, and enhances the patient experience.
Learn more -
Patient Family & Community Engagement
Building Trust in the Absence of Certainty: Community as Trust in Action
Published August 6, 2026
This personal narrative explores how trust is experienced and sustained in the context of serious illness, where uncertainty is persistent and control is limited. Drawing on the lived experience of caregiving for a child with an undiagnosed congenital diaphragmatic hernia (CDH), this personal narrative examines how trust emerges not as a matter of belief or
Learn more -
Staff & Provider Engagement
Nurses’ Perceptions of Medical Services in Acute Care Hospitals in the Post-COVID-19 Era
Published August 6, 2026
Purpose: This study aimed to clarify nurses’ perceptions of healthcare services in acute care hospitals. Methods: A cross-sectional, anonymous, web-based questionnaire was conducted using SurveyMonkey. Participants were selected using convenience sampling. The survey included questions about the participants’ basic attributes and the 22-item M-SERVQUAL scale (a modified multiple-item scale for measuring consumer perceptions of medical service quality). Data
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events