Are You Listening? Unlocking Conversational Data to Enhance the Patient Experience
Amy Brown, Founder & CEO, Authenticx
Leslie Pagel, Chief Customer Officer, Authenticx
Every day, patients are sharing unfiltered, honest feedback directly to your patient access, nurse triage, and billing centers, yet this data is often lost or underutilized. Innovative PX leaders need to consider where and how conversational data can help inform the patient experience. During this session, attendees can expect to learn how and why conversational data is a gold mine for improving patient experiences, how this data can be accessed, and methods to translate analysis into action.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Are You Listening? Unlocking Conversational Data to Enhance the Patient Experience
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