Innovation & Technology

Are You Listening? Unlocking Conversational Data to Enhance the Patient Experience

Amy Brown, Founder & CEO, Authenticx
Leslie Pagel, Chief Customer Officer, Authenticx

Every day, patients are sharing unfiltered, honest feedback directly to your patient access, nurse triage, and billing centers, yet this data is often lost or underutilized. Innovative PX leaders need to consider where and how conversational data can help inform the patient experience. During this session, attendees can expect to learn how and why conversational data is a gold mine for improving patient experiences, how this data can be accessed, and methods to translate analysis into action.