Building The Foundation – Volunteer Services Process Improvement for Better Patient Experience

Keith Leonard, VP Client Services and Operations, Samaritan Technologies, Inc.
Cate Murphy, Corporate Relations and Client Engagement, Samaritan Technologies, Inc.

You understand the importance of Volunteer Services within your organization, but how can you maximize efficiency? Join this webinar to discuss how to document your current state for process improvement and identify performance pain points in your onboarding process in your Volunteer Department. Participants will hear from customer experiences to demonstrate real-world examples and measurable results for this subject matter expertise on how to document, manage, and build volunteer departments within health systems. Participants will discover how to: Identify your business current state and why it is important Document and map your operational process to see pitfalls and pain points Process map your department pain points to determine correction measures Set corrective measures into action plans with ways to measure results