Culture & Leadership

Improving the Patient Experience during COVID-19

Vanessa Mona, Director of Care Experience, Henry Ford Health System

The COVID-19 pandemic is putting hospitals — and their patients — in unprecedented situations. Henry Ford Health System is focused on the patient experience, keeping patients comforted and well-informed at this time of uncertainty. This webinar discusses how digital tools help patients and employees stay updated on new policies and procedures, deliver encouraging messages from the community and enable virtual experiences, including a virtual therapy dog visit.