Improving the Patient Experience during COVID-19
Published June 23, 2020
Vanessa Mona, Director of Care Experience, Henry Ford Health System
The COVID-19 pandemic is putting hospitals — and their patients — in unprecedented situations. Henry Ford Health System is focused on the patient experience, keeping patients comforted and well-informed at this time of uncertainty. This webinar discusses how digital tools help patients and employees stay updated on new policies and procedures, deliver encouraging messages from the community and enable virtual experiences, including a virtual therapy dog visit.
Related content
-
Culture & Leadership
YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results
Published May 7, 2025
By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
Learn more -
Culture & Leadership
PX Champions: Improving our Impact by Broadening our Reach
Published July 2, 2025
How can we ingrain patient experience into our organization’s culture? This is the question our team pondered as we developed the 2024 strategy for our medical group. At that time, patient experience (PX) was something teams focused on, but mostly when scores were low. It was our goal for PX to be a foundation from
Learn more -
Culture & Leadership
Embracing Change: From Equity and Inclusion to Access and Belonging
Published November 30, 2025
Names matter. They shape perceptions, set the tone for our work, and reflect our values and intentions. The Beryl Institute’s Declaration for Human Experience invites members to set a clear and on-going commitment to dismantle systemic racism and prejudice, tackle disparities, and provide the highest-quality, most equitable care possible. In response to recent developments in
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events