Change is Good, Let Us Show You Why! Implementing Processes to Drive Patient Experience Improvement
Pam Duke, Supervisor Patient Experience and Candi Kles, CICU Unit Manager, Athens Regional Medical Center
Athens Regional Medical Center formed a committee to discuss how to improve the experience for patients having open-heart surgery. The committee had three goals:
-
- Create a standardized process for educating and communicating to patients and family
- Decrease the patient’s and family’s anxiety
- Improve the overall patient and family experience with a focus on key areas that are affected by HCAHPS scores
In this presentation, participants will hear how Athens Regional Medical Center identified a service issue; gathered the right people from both a clinical and nonclinical background to be involved in the improvement effort and how this effort resulted in achieving their three goals.
Related content
-
Staff & Provider EngagementAwarding Employee Mini Grants for Increased Engagement in Patient Experience
Through grant funds awarded by The Beryl Institute, the Banner Health Patient Experience team designed a PX mini grants program aimed to enhance employee engagement and support the development of innovative ideas to improve patient-reported outcome metrics. These mini grants provided a unique opportunity for teams of healthcare professionals to propose and implement initiatives that
Learn more -
Culture & Leadership | Staff & Provider EngagementEscalation Management: The Journey to Support a Culture of Mutual Respect
Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that supports colleagues in maintaining a culture of safety that preserves the caring
Learn more -
Environment & Hospitality | Staff & Provider EngagementLost Belongings Workgroup (November 15, 2023)
1pm ET / 12pm CT / 11am MT / 10am PT –The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Change is Good, Let Us Show You Why! Implementing Processes to Drive Patient Experience Improvement
$49.00
PURCHASE NOW