Policy & Measurement

CAHPS Round Up 2021

Jan Gnida, CPXP | Senior Vice President of Research Operations, PRC
Andrea Paseka, BA | Director, CAHPS Production, PRC

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Andrea dedicate their time to understanding existing programs, updates to current programs, and new developments to advance patient care. During this webinar, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Emergency Department (ED) CAHPS and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Andrea will also review HCAHPS data from 2020 to current to evaluate the impact of the pandemic on patient perceptions of care.