Caring on Wheels – Staff Wellness and Motivation
Tracey Deaner, MSN, RN, NEA-BC, CPXP | Director, Patient/Resident Experience, CentraState Healthcare System
Lynda McDonald, Supervisor Patient Experience, CentraState Healthcare System
Lorraine Cullen MS, RRT, RRT-ACCS | Senior Director Clinical Services, Gaylord Hospital
Dorothy Orlowski, BGS, CPXP, COTA/L | Manager, Patient Relations and Volunteer Services, Gaylord Specialty Healthcare
In spring of 2020, media headlines likening health care workers to superheroes and public outpouring of respect and recognition during the first wave of COVID-19 provided encouragement and motivation. For health care workers the impact of stress and burnout on their mental health were felt well before the pandemic. The last several years have only exacerbated these feelings. Supporting the healthcare workforce by showing appreciation and encouraging wellness has been critical to staff well-being. Join this webinar to discover how two organizations, CentraState Healthcare System and Gaylord Specialty Healthcare, are bringing wellness and motivation right into the workspace.
Non-members can purchase webinars at a cost of $49 each.
Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of ourLearn more
Culture & Leadership | Staff & Provider Engagement
Every Conversation Has Consequences
Communication is our currency in healthcare. By focusing on three areas where miscommunication can occur: Patients, Players (team), and Practice, we can break the patterns of expectation, so everyone engages emotionally and becomes loyal, engaged, and committed to the organization’s success. Healthcare is shifting from product-centricity to people-centricity. Those who are adapting to this newLearn more
Staff & Provider Engagement
The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations are executing on patient experience globally. Now in our seventh iteration of this study, we expanded this year’s inquiry to explore the integration of patient, workforce and community experience that impact the human experience in healthcare overall. According to theLearn more