Caring for Staff: Lifting Spirits during Difficult Times
Published January 5, 2021
Alex Seblatnigg, CAVS | Director of Volunteer Services & Internal Engagement, Shepherd Center
The pandemic has put enormous mental and emotional strain on healthcare workers. In addition to providing care to patients and their families, employees are concerned about their own loved ones. So how do you keep spirits up when smiles are hidden, and hugs aren’t an option? Learn how one hospital implemented a variety of activities to keep spirits up.
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