Caring for Staff: Lifting Spirits during Difficult Times
Published January 5, 2021
Alex Seblatnigg, CAVS | Director of Volunteer Services & Internal Engagement, Shepherd Center
The pandemic has put enormous mental and emotional strain on healthcare workers. In addition to providing care to patients and their families, employees are concerned about their own loved ones. So how do you keep spirits up when smiles are hidden, and hugs aren’t an option? Learn how one hospital implemented a variety of activities to keep spirits up.
Related content
-
Policy & Measurement | Staff & Provider Engagement
Leveraging Metrics to Demonstrate Volunteer Impact
Published July 10, 2025
Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using the right data can be challenging. This session will equip leaders with the knowledge to collect and use metrics that showcase the impact of volunteer programs. Attendees will learn why metrics matter, what data to track, collection methods (from low-tech to
Learn more -
Staff & Provider Engagement
Empowering Frontline Staff in Service Recovery
Published November 12, 2025
Objective: This study aimed to develop and implement a standardized service recovery training program within the VA healthcare system to enhance patient experiences and address grievances effectively. The purpose of the training was to equip VA employees with the necessary skills and knowledge to resolve service issues promptly and empathetically, adhering to the principles of
Learn more -
Staff & Provider Engagement
Protecting What Matters: 8 Strategies for Safeguarding Patient Belongings
Published August 14, 2025
Kristine Buck University of Vermont Medical Center I would like to tell you a story about “Teddy,” the bear. Teddy had been a vital part of a patient’s family for over 60 years, providing comfort, supportive listening, and unconditional love, until the day the beloved bear was unfortunately whisked away with the hospital bedding and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events