Webinar
Showing 385–400 of 563 results
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Patient Family & Community EngagementQuestioning Protocol: How to Build a High Performing Healthcare Team Focused on
Learn how to build a high performing team focused on the patient experience based on tips, tools and techniques shared from a mom who empowered her son to thrive after multiple operations with Crohn’s Disease.
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Environment & HospitalityQuiet at Night HCAHPS Scores: Understanding What’s Really Hurting You
Some fundamental hospital policies and unaddressed cultural landmines can doom a noise reduction plan more than nurse conversations. Undergo a paradigm shift about noise reduction.
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Environment & HospitalityQuiet at Night: Improving the Patient Experience
quiet environment at night can decrease sleep-wake disturbances and positively impact a patient’s experience during hospitalization.
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Infrastructure & GovernanceRadiology Bundle: Collaborative Approach to Designing an Experience
Learn how patient experience aligns with process improvement to increase patient experience awareness in front line team members, provides meaningful data to team leaders and creates clarity and a baseline understanding of what matters most.
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Culture & Leadership | Staff & Provider EngagementReal-Time Coaching & Feedback: At-The-Elbow Support for Success
Unlock the power of coaching to inspire, engage, and gain buy-in from your team. In this interactive webinar, you’ll hear from nursing and physician leaders on how they leveraged practical coaching techniques to build trust, foster accountability, and align your team around shared goals. Discover strategies to overcome resistance, communicate with influence, and create a
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Patient Family & Community EngagementRebuilding a Foundation of Trust: A Conversation with Patients and Care Partners
What is the root cause of the breakdown in trust, what does it mean for a healthcare organization to be trustworthy and how do we move ahead from here in rebuilding patient, family and community trust?
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Staff & Provider EngagementRebuilding a Foundation of Trust: A Conversation with Physicians
Join three respected physicians as they reflect on the 2021 PXJ article, Rebuilding a Foundation of Trust: A call to action in creating a safe environment for everyone.
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Patient Family & Community Engagement
Redefine the Care Team
Explore the first aim in the Care Teams segment of The New Existence: Redefine the Care Team. This segment calls on us to “redefine and advance the integrated nature of and critical role patients and their circle of support play on care teams.”
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Staff & Provider EngagementReigniting the Joy of Practice: Remembering Our Patients are the Source
A stimulating exploration of the primary motivators for serving in this challenging field and tactics to reclaim joy in our work through improved patient relationships.
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Innovation & Technology | Patient Family & Community EngagementReimagine Design Lab: A PFA Co-design Program
Learn strategies for creating a PFA co-design program that enables patients and families to participate as equal partners in innovating health care experiences.
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Staff & Provider EngagementRelationship-Centered Team Building
Learn how to identify relational characteristics of high-performing teams and to apply fundamental communication skills across the team dynamic.
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider EngagementRemediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are
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Infrastructure & Governance
Restore and Nurture Confidence
Explore the first and second aims in the Governance & Leadership segment of The New Existence: Create Transparency across the Healthcare, and Restore and Nurture Confidence.
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Culture & Leadership | Infrastructure & GovernanceReturn on Human Experience: Eight Principles to Inspire Excellence in Healthcare
Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare. At its core, healthcare is human beings caring for human beings—yet the complexities of quality, safety, service, cost, and outcomes often pull organizations in different directions.
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Staff & Provider EngagementRise&Renew: A Multifaceted Approach to Fortifying & Rebuilding Our Workforce
Rise&Renew at Kaiser Permanente (KP) is a systematic approach to fortifying the resilience of our workforce and elevating their journey toward restored and re-imagined health and wholeness. Incorporating lessons learned from the Department of Defense, exemplar organizations and through our own nationally recognized experts a multi-year, proactive program was developed. The webinar will include KP
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Culture & Leadership | Staff & Provider EngagementRising Strong: Team Resilience Strategies
Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient Engagement Scores climb from 63% to 83%, outperforming Intermountain Health’s overall employee
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