Webinar
Showing 385–400 of 510 results
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Culture & LeadershipTake a Seat! Effective Communication Strategy to Improve Patient Experience
Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital Tim Deighan, BA, M Ed. | Patient Experience Coordinator, University Hospitals Effective communication between patients and healthcare providers is essential in fostering a trusting relationship and positively impacts patient care, outcomes, and the patient experience. Research published in the Patient Experience
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Culture & LeadershipTaking a Seat at the Table – Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
Gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance.
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Staff & Provider EngagementTea for the Soul: A Creative Program for Increasing Staff Resilience
This webinar describes a creative, cost-effective and benchmarked chaplaincy-led support program for clinical staff called Tea for the Soul.
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Patient Family & Community EngagementTechniques to Improve your Volunteer HPC Program or Any Volunteer Program
Identify best practices to support a HPC volunteer program or any volunteer program.
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Culture & Leadership | Staff & Provider EngagementThe “Why” Behind Empowering Leaders and Staff
Patient Experience has become such a data driven field that as a health system we realized we were losing the fundamentals of what Patient Experience should be about. Over the past 2 years, as a patient experience team, we have changed our coaching and training efforts to be based upon the “Why” instead of the
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Staff & Provider EngagementThe 1-2 Punch: Recognition & Engagement
Service Week celebration is a highly coveted program designed to bolster engagement and recognize teammates and providers who strive for excellence consistently.
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Culture & LeadershipThe Compassion Crisis in Health Care: Making Your Mark Personally and Professionally
Learn how patient experience champions and strategists can launch an irrefutable case for pursuing compassionate communication as a breakthrough objective.
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Environment & HospitalityThe Critical Role of Spirituality in Patient Experience
Explore the emerging focus of spiritual care and chaplaincy in patient experience excellence and provide a core set of central themes and concepts for organizations to consider regarding spiritual care.
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Innovation & Technology
The Cybercrime Industry – How Serious Is It?
Consider how vulnerable are you are as a business or individual, what can they do to protect yourself, family, and business and when is Cybersecurity work done.
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Patient Family & Community EngagementThe Digital Sherpa Program: Enriching the Patient Experience and Encouraging Self-Advocacy
Learn about a program to help patients better utilize the plethora of digital tools and resources available to them and their care partners throughout treatment beyond.
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Environment & HospitalityThe Dirt on Hospital Cleanliness
Learn how WellSpan Health used a system-wide, structured approach to improve cleanliness while also honoring the daily operational realities of each individual hospital.
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Environment & HospitalityThe Empathic Concierge: Why Personal Connections Matter
Understand why making personal connections, communicating with empathy and showing compassion for every patient and family is top priority, and why anticipating the needs of a patient or family member and making a patient’s day are daily goals.
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Policy & MeasurementThe Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters
12pm ET | 11am CT | 10am MT | 9am PT – The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus on impacting the US patient experience measurement structure since its founding in 2017. PXPF successes over the years have included interfacing with CMS leadership to advocate for updates and
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Culture & LeadershipThe Follow Through: Transforming Health Care
Learn how the simple act of fulfilling a promise can transform relationships, and every individual’s experience.
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Culture & Leadership
The Four Cornerstones of an Exceptional Patient Experience
As hospitals continue in their struggle to define and improve the patient experience, the role of a leader is key to providing the focus, accountability, engagement and commitment, which are central to establishing a successful patient experience.
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Innovation & Technology | Patient Family & Community EngagementThe Future of Healthcare Is Mobile: Get Insights from Research
Learn about the role of mobile patient engagement, including other learnings from the survey like the most used and desired mobile features and the biggest challenges organizations face when launching digital solutions.
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