Webinar
Showing 385–400 of 517 results
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Staff & Provider EngagementStrength in the Storm: Using PFE Strategies to Reduce Burnout
Explores three “turn-arounds” of burnout consisting of concrete strategies based in PFE best practices.
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Patient Family & Community EngagementSupporting Young Adults Transitioning from Pediatric to Adult Healthcare Services
Learn specific steps taken and the outcomes achieved in empowering a parent task force focused on supporting young adults as they transitioned to adult care services.
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Culture & Leadership | Patient Family & Community EngagementSurvivor Support Programs Strengthen Patient Experience
In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. Learning Objectives – Recognize the role survivor support programs have on patient
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Infrastructure & GovernanceSustaining Your Patient Experience Efforts in the Ambulatory Care Setting
Hear how Allina sustained their efforts and 3 years later, continued to improve in spite of organizational change.
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Culture & Leadership | Innovation & TechnologySystemizing Volunteer Management: The Future of Enterprising Your Volunteer Programs
Cate Murphy, Director of Corporate Relations and Client Engagement, Samaritan Technologies Volunteer programs are one of the backbones in healthcare management and patient experience. Now, more than ever, healthcare volunteer programs are being recognized and asked to enterprise along with their organization, rather than remain ancillary. This webinar will teach volunteer directors, managers and coordinators
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Culture & LeadershipTake a Seat! Effective Communication Strategy to Improve Patient Experience
Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital Tim Deighan, BA, M Ed. | Patient Experience Coordinator, University Hospitals Effective communication between patients and healthcare providers is essential in fostering a trusting relationship and positively impacts patient care, outcomes, and the patient experience. Research published in the Patient Experience
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Culture & LeadershipTaking a Seat at the Table – Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
Gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance.
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Staff & Provider EngagementTea for the Soul: A Creative Program for Increasing Staff Resilience
This webinar describes a creative, cost-effective and benchmarked chaplaincy-led support program for clinical staff called Tea for the Soul.
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Patient Family & Community EngagementTechniques to Improve your Volunteer HPC Program or Any Volunteer Program
Identify best practices to support a HPC volunteer program or any volunteer program.
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Culture & Leadership | Staff & Provider EngagementThe “Why” Behind Empowering Leaders and Staff
Patient Experience has become such a data driven field that as a health system we realized we were losing the fundamentals of what Patient Experience should be about. Over the past 2 years, as a patient experience team, we have changed our coaching and training efforts to be based upon the “Why” instead of the
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Staff & Provider EngagementThe 1-2 Punch: Recognition & Engagement
Service Week celebration is a highly coveted program designed to bolster engagement and recognize teammates and providers who strive for excellence consistently.
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Culture & LeadershipThe Compassion Crisis in Health Care: Making Your Mark Personally and Professionally
Learn how patient experience champions and strategists can launch an irrefutable case for pursuing compassionate communication as a breakthrough objective.
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Environment & HospitalityThe Critical Role of Spirituality in Patient Experience
Explore the emerging focus of spiritual care and chaplaincy in patient experience excellence and provide a core set of central themes and concepts for organizations to consider regarding spiritual care.
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Innovation & Technology
The Cybercrime Industry – How Serious Is It?
Consider how vulnerable are you are as a business or individual, what can they do to protect yourself, family, and business and when is Cybersecurity work done.
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Patient Family & Community EngagementThe Digital Sherpa Program: Enriching the Patient Experience and Encouraging Self-Advocacy
Learn about a program to help patients better utilize the plethora of digital tools and resources available to them and their care partners throughout treatment beyond.
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Environment & HospitalityThe Dirt on Hospital Cleanliness
Learn how WellSpan Health used a system-wide, structured approach to improve cleanliness while also honoring the daily operational realities of each individual hospital.
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