Webinar
Showing 369–384 of 510 results
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Policy & MeasurementSpeak Up: Being a Strong Advocate for Your Hospital
Learn how legislation/public policy impact your hospital and the health care system and why advocacy engagement helps your hospital.
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Patient Family & Community Engagement | Policy & MeasurementStaffing Patient Advocacy using Outcome Measures
Hear an overview of the research that went into developing a Patient Advocate staffing model for more than 550 Patient Advocates spanning a 154 VA Medical Centers.
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Culture & Leadership | Policy & MeasurementState of Human Experience 2023: Fundamentals and the Future of Experience
Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself.
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Staff & Provider EngagementStaying STEADY: A Model for Resiliency
Learn solutions and tools to assist leaders, health care staff, and providers with staying sane enough to care.
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Culture & Leadership | Staff & Provider EngagementStorytelling and its Practical Influence
Storytelling is a connection tool that has the tendency to influence and captivate an audience when done correctly. The power of a single story can also inspire and trigger the emotional (right brain) to react a certain way and/or bring sense and logic to a moment. This can ignite the left side of our brain
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Storytelling Strengthens Patient Experience and Builds Safety Culture
Explore ways to enhance story sharing to improve the awareness and partnership for a safe patient experience and share strategies utilized to move the Speak Up culture for staff, patients and families.
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Infrastructure & Governance
Strategic Planning: Mapping your Path to Service Excellence
Explore the importance of a strategic plan in strengthening their department, demonstrate the impact of using your hospital’s MVV as foundation for an effective strategic plan for the Volunteer Services Department.
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Infrastructure & GovernanceStrategic Psychological Behaviors to Enhance Patient Experience
Learn how transform healthcare by infusing human-centered design and evidence-based methods into operations with strategic and consistent psychological behaviors to enhance patient and employee expectation, perception and experience.
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Innovation & Technology | Staff & Provider EngagementStrategically Implementing Virtual Care to Improve the Patient and Provider Experience
Hear strategies to adopt, and pitfalls to avoid, for optimal virtual care implementation across a healthcare system to the benefit of patients and providers.
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Infrastructure & GovernanceStrategies to Ensure the Quality of Communication with Patients
Health First shares its strategies to improve patient experience by better managing communication with patients in pre-service areas such as scheduling, registration and financial counseling.
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Infrastructure & Governance
Streamlining Volunteer Onboarding Process – Getting Time On Your Side: Group Interviews
Evaluate your current volunteer onboarding process, explore ways to effectively and efficiently streamline onboarding new volunteers and identify two different approaches of onboarding with similar outcomes.
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Staff & Provider EngagementStrength in the Storm: Using PFE Strategies to Reduce Burnout
Explores three “turn-arounds” of burnout consisting of concrete strategies based in PFE best practices.
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Patient Family & Community EngagementSupporting Young Adults Transitioning from Pediatric to Adult Healthcare Services
Learn specific steps taken and the outcomes achieved in empowering a parent task force focused on supporting young adults as they transitioned to adult care services.
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Culture & Leadership | Patient Family & Community EngagementSurvivor Support Programs Strengthen Patient Experience
In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. Learning Objectives – Recognize the role survivor support programs have on patient
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Infrastructure & GovernanceSustaining Your Patient Experience Efforts in the Ambulatory Care Setting
Hear how Allina sustained their efforts and 3 years later, continued to improve in spite of organizational change.
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Culture & Leadership | Innovation & TechnologySystemizing Volunteer Management: The Future of Enterprising Your Volunteer Programs
Cate Murphy, Director of Corporate Relations and Client Engagement, Samaritan Technologies Volunteer programs are one of the backbones in healthcare management and patient experience. Now, more than ever, healthcare volunteer programs are being recognized and asked to enterprise along with their organization, rather than remain ancillary. This webinar will teach volunteer directors, managers and coordinators
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