Webinar

Showing 65–80 of 510 results

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  Staff & Provider Engagement

  Change is Good, Let Us Show You Why! Implementing Processes to Drive Patient Experience Improvement

  Hear how Athens Regional Medical Center identified a service issue; gathered the right people from both a clinical and nonclinical background to be involved in the improvement effort and how this effort resulted in achieving their three goals.

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  Patient Family & Community Engagement

  Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores

  Hear concrete suggestions on how to close the gap between patients’ expectations and reality, boosting HCAHPS scores.

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  Patient Family & Community Engagement

  Co-Design, Co-Production or a PFA Program? Where Do We Go From Here?

  Explore the power of the PFA and how co-design is crucial for the future of healthcare.

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  Culture & Leadership

  Coaching a Challenging Team Member

  Identify different coaching and meeting styles, based on desired outcome, learn to deflect excuses and blame, while bringing the conversation back to the topic at hand.

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  Environment & Hospitality

  Comfort, Dignity, Delight: An Economical Model of Therapeutic Arts and Holistic Services

  The Concord Hospital department showcased in this webinar, offers a unique range of services designed to bring comfort, delight, and dignity to people during acute hospitalization.

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  Staff & Provider Engagement

  Commit to Care Team Well-being

  Explore the third aim in the Care Teams segment of The New Existence: Commit to care team well-being.

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  Culture & Leadership

  Communicating with Compassion: Mind, Body and Spirit

  Acquire tools to train staff and volunteers using non-verbal & verbal communication techniques that personalize care while maintaining healthy boundaries.

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  Staff & Provider Engagement

  Communication to Reduce Healthcare Disparities

  While many factors impact healthcare disparities, one factor that each of us has the power to address is variations in the cultural and communication competence of health care providers, staff and patient/ family advisors.

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  Communication Training for the Opioid Crisis

  Learn about an experiential, skills-based course focused on enhancing relationship-centered communication to align agendas and expectations in these oftentimes challenging conversations.

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  Culture & Leadership

  Communication, Collaboration and Connection

  What may appear sufficient in the eyes of health care providers may, in reality, be lacking from the perspective of the patient and their family.

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  Environment & Hospitality

  Compassionate Care with Tails: Creating or Reviving an Animal Program

  Discover medical & emotional benefits of a hospital animal program as well as benefits to your organization.

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  Patient Family & Community Engagement

  Compassionate Contacts: A Social Prescription for Loneliness

  Learn how the VA developed a program that addressed the needs of that vulnerable, yet often overlooked, population of veterans; using an innovative social prescription method that’s as old as time.  

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  Infrastructure & Governance

  Complaint Management: A Rapid Team Response

  Find answers to multidisciplinary problems in less time and with greater satisfaction to the patient and/or staff in order to clarify or enhance a plan of care.

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  Patient Family & Community Engagement

  Complaints and Grievances

  It is the Advocate’s duty to manage difficult situations and help resolve complicated issues, with appropriate departments across the facility, to mitigate risk and improve the overall patient experience.

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  Environment & Hospitality

  Concierge Care: Service with (Much) More than a Smile

  This presentation outlines how the development of concierge services at your hospital can empower patients, guests, family members and nursing so you are able to provide (and measure) the best health care experience.

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  Patient Family & Community Engagement | Staff & Provider Engagement

  Connecting the Dots for Caregivers Across The Continuum of Care

  Hear lessons learned, available caregiver resources, as well as resource strategies that have been implemented to help support caregivers beyond the project and through the COVID pandemic.   

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