Transforming the Inpatient Hold Experience Through Partnership

Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology
enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools to improve experiences in nontraditional care settings.

Speakers
-Amy Matthews, Manager of Patient Experience, Tampa General Hospital
-Joe Papy, PFAC Executive Chair, Tampa General Hospital

Learning Objectives
-Describe how to engage patients and families as partners in co-designing care improvements.
-Identify strategies to enhance communication and comfort for patients in nontraditional care spaces.
-Apply practical tools such as 24-hour rounding and technology-based communication systems to improve patient experience.

Non-members can purchase webinars at a cost of $49 each.