Webinar
Showing 449–464 of 510 results
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Culture & LeadershipUnconscious Bias: The Nexus between Awareness and Accountability
Gain relevant understanding on how personal and system level awareness and accountability for biases can improve organization-wide performance and ultimately, the patient experience.
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Patient Family & Community EngagementUnderstanding and Advancing the Patient Experience at End of Life
Normalizing the dying experience, supporting loved ones, and accommodating familial and cultural precedent through this process clears the way for both patient and caregiver to be present and participate fully in the end-of-life experience.
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Patient Family & Community EngagementUnderstanding the Relational Patient Experience in Ambulatory Care through Patient Journey Mapping
A journey map tells the story from the patients’ perspective resulting in a visual representation to encourage employees from across their organization to understand the totality of the patients’ experience and focus on the patients’ needs.
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Policy & MeasurementUnderstanding the US Health Care System in 1 Hour
Review the complexities of the Unites States health care system through a broad base of facts, concepts and analysis.
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Environment & HospitalityUnderstanding the Value of Home Care
Review best practices for health systems to partner with home care to change health outcomes for aging adults, navigate the daily challenges of aging and provide them with needed support.
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Culture & LeadershipUnderstanding, Equity, Inclusion and Cultural Differences
Raise awareness of cultural factors and beliefs that impact cultural competence in terms of how we provide care to patients.
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Culture & Leadership | Environment & Hospitality | Staff & Provider EngagementUnexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
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Culture & Leadership | Staff & Provider EngagementUnleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
During this webinar, attendees will gain insights into strengthening their current leader rounding program by adopting a collaborative team-based approach, employing targeted and purposeful questioning and implementing a structured escalation and resolution framework. Participants interested in establishing a new leader rounding initiative will find this program equally valuable in providing essential guidance and best practices
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Culture & Leadership | Staff & Provider EngagementUsing Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
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Culture & LeadershipUsing Levers to Deliver Consistently Exceptional Patient Experience
Understand a variety of levers available to multispecialty groups to improve performance related to patient experience and show how a compensation model was adjusted to emphasize patient satisfaction.
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Patient Family & Community EngagementUsing Life Stories to Create the Ultimate Patient Experience
Learn how to use detailed stories of a patient’s life to deliver patient-centered care to the heart and soul of the PATIENT, not the room number, diagnosis or revenue source.
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Innovation & Technology | Policy & MeasurementUsing Narrative to Illuminate and Improve Experience
Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
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Staff & Provider EngagementUsing Patient Kudos to Improve Employee Engagement and to Build a Culture of Appreciation
Explore strategies for using patient feedback to enhance your employee recognition program, leading to an engaged workforce, an exceptional patient experience, and positively impacted bottom line.
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Policy & MeasurementUsing the New Dining Practice Standards and Toolkit to Excel in Dining
Explore the 2011 Dining Practice Standards agreed upon by 12 clinical standard setting organizations and recognized by CMS.
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Culture & Leadership | Infrastructure & GovernanceUsing Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
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Patient Family & Community EngagementUtilizing Lessons Learned from Patient Grievances
Align real time patient grievance data with initiatives for employee training for improving communication, revamping employee on-boarding, and reviewing and revamping operational processes, including parking garage logistics to discharge planning.
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