Webinar
Showing 449–464 of 517 results
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Culture & LeadershipTransform Healthcare in Collaboration with Diverse Voices
Explore the third aim in the Governance & Leadership segment of The New Existence: Transform Healthcare in Collaboration with Diverse Voices.
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Patient Family & Community EngagementTransforming Care: The Patient and Family Centered Care Methodology and Practice
Receive an overview of the PFCC M/P approach to transforming care and culture in any organization and how it also enables co-designing of care experiences by partnering with patients and families and health care providers in the design process.
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Infrastructure & GovernanceTransforming for the Future Managing the Healthcare Evolution with Volunteers
Learn how to integrate the power of encouragement and the human connection as value added into the patient experience.
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Infrastructure & GovernanceTransforming the Riley Experience
Learn about the efforts of a pediatric hospital to involve families in quality improvement activities and sustain family engagement in LEAN transformation initiatives.
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Staff & Provider Engagement
Trust Series: A Conversation on Workforce Safety and Experience
This interactive session brings together the authors of the 2021 PXJ article, Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone, addressing the issues of incivility and the possibilities we see
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Culture & LeadershipUnconscious Bias, Microaggressions, and Class
Explore the impact of unconscious bias, and its effects on behaviors, interactions, and decisions across socioeconomic classes.
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Culture & LeadershipUnconscious Bias: The Nexus between Awareness and Accountability
Gain relevant understanding on how personal and system level awareness and accountability for biases can improve organization-wide performance and ultimately, the patient experience.
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Patient Family & Community EngagementUnderstanding and Advancing the Patient Experience at End of Life
Normalizing the dying experience, supporting loved ones, and accommodating familial and cultural precedent through this process clears the way for both patient and caregiver to be present and participate fully in the end-of-life experience.
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Patient Family & Community EngagementUnderstanding the Relational Patient Experience in Ambulatory Care through Patient Journey Mapping
A journey map tells the story from the patients’ perspective resulting in a visual representation to encourage employees from across their organization to understand the totality of the patients’ experience and focus on the patients’ needs.
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Policy & MeasurementUnderstanding the US Health Care System in 1 Hour
Review the complexities of the Unites States health care system through a broad base of facts, concepts and analysis.
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Environment & HospitalityUnderstanding the Value of Home Care
Review best practices for health systems to partner with home care to change health outcomes for aging adults, navigate the daily challenges of aging and provide them with needed support.
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Culture & LeadershipUnderstanding, Equity, Inclusion and Cultural Differences
Raise awareness of cultural factors and beliefs that impact cultural competence in terms of how we provide care to patients.
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Culture & Leadership | Environment & Hospitality | Staff & Provider EngagementUnexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
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Culture & Leadership | Staff & Provider EngagementUnleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
During this webinar, attendees will gain insights into strengthening their current leader rounding program by adopting a collaborative team-based approach, employing targeted and purposeful questioning and implementing a structured escalation and resolution framework. Participants interested in establishing a new leader rounding initiative will find this program equally valuable in providing essential guidance and best practices
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Culture & Leadership | Staff & Provider EngagementUsing Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
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Culture & LeadershipUsing Levers to Deliver Consistently Exceptional Patient Experience
Understand a variety of levers available to multispecialty groups to improve performance related to patient experience and show how a compensation model was adjusted to emphasize patient satisfaction.
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