Using Gratitude to Elevate the Human Experience

In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and then shared across our health system quarterly. This tool is helpful for all service line leaders to recognize their teams. Each employee that is mentioned multiple times receives a badge charm featuring one of our five Service Behaviors.

Speakers
Tracey Benson, Service Excellence Specialist, Southcoast Health
Yinka Oluwole, CPXP | Executive Director, Service Excellence & Patient Experience, Southcoast Health

Learning Objectives
– Align rewards and recognition to performance metrics and service behaviors.
– Nurture a culture of ownership and accountability across the health system.
– Recognize caregivers for providing exceptional service and care.

Presentation slides

This webinar is an encore presentation from ELEVATE PX 2024.

Non-members can purchase webinars at a cost of $49 each.