Using Levers to Deliver Consistently Exceptional Patient Experience
Published April 4, 2013
Patrick Herson MD, Senior Executive Medical Director, Fairview Medical Center
Nancy DeZellar Walsh RN, MS, Owner & Principal, DeZellar Walsh Consulting
Micah Benson, Senior Improvement Coach
TruthPoint Fairview Medical Group has been on a three year journey towards top decile patient experience results. Learn how they have leveraged provider compensation, practice redesign, staff engagement, core behavioral training, and embedded tools for near real time feedback as well as national benchmarked survey tools to improve patient care by improving the patient experience. This session will help participants understand a variety of levers available to multispecialty groups to improve performance related to patient experience and show how a compensation model was adjusted to emphasize patient satisfaction.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Using Levers to Deliver Consistently Exceptional Patient Experience
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