Webinar

Showing 305–320 of 510 results

Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical Excellence

Patient and Provider Partnership: The Road to Health Literacy

Explore the 21st Century Cures Act, a federal mandate intended to increase transparency and patient access to personal health information, and the gap between information access and comprehension to make healthcare decisions.
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Infrastructure & Governance

Patient Centered Care: A Cultural Transformation throughout the VHA

Learn about the VHA’s overall patient centered care efforts, including patient experience and clinical practice elements based on their innovation engine and the VHA’s Guidebook to Patient Centered Care.
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Patient Family & Community Engagement

Patient Centered Rounding on Fearful Patients

Asking the right questions when rounding can lead to a wealth of information that can be used to win loyal patients, to influence patients’ perception of their care, and to market to your community.
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Environment & Hospitality

Patient Emotional Safety in Pediatric Healthcare

Explore interventions and initiatives that ensure the emotional safety of pediatric patients.
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Patient Family & Community Engagement

Patient Experience – A Doctors Journey

Ten tactics to drive results will be uncovered by examining the value of reality vs. perception, why doctors do what they do and how they can improve patient experience.
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Infrastructure & Governance

Patient Experience Puzzle: Creating Your Own Vision

Examine the elements that constitute the patient experience and how strategy and culture are critical to any improvement efforts.
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Culture & Leadership

Patient Experience: Improving Volunteer Retention & Patient Care Delivery

Be equipped to improve volunteer retention by ensuring volunteers understand their role in the patient experience.
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Patient Family & Community Engagement

Patient Experience: Touching the Heart of Medicine

True patient engagement involves so much more than technology and it starts with patient experience. It is the relationship between patient and all levels of care providers that profoundly influences a patient’s willingness to engage.
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Patient Family & Community Engagement

Patient Focused Quality Improvement: A Critical Component of a Patient Experience Journey

Learn more about patient focused quality improvement and the benefits of using proven tools such as Experience-Based Co-Design (EBCD) and Patient and Family Centered Care (PFCC).
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Infrastructure & Governance

Patient Navigation: A Program to Enhance the Patient Experience and Impact the Bottom Line

Understand the history of patient navigation, including its origin and components.
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Patient Family & Community Engagement

Patient Stories are Data: Reframing How We Hear and Act on Patient Feedback

While the PX Movement has pushed the needle significantly around the value of “patient voices,” patient stories are not being acted upon to bring about change and improvement.
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Staff & Provider Engagement

Patient-Centered Caring: A Model to Improve the Patient and Family Experience

Discover three interrelated practice concepts: delivering customer service, understanding the illness experience, and providing trauma-informed care supported by Patient-Centered Caring competencies.
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Patient Family & Community Engagement

Patients as Partners: Integrating Patient Feedback in Improvement Initiatives

Hear real life examples from 15 years of history of gathering and acting upon feedback from patients and their families.
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Infrastructure & Governance

Pedal to the Metal: How to Improve Patient Experience in 60 Days

Learn how an 800+ bed academic health-system, reached the 90th percentile in patient satisfaction by deploying the 60 day rapid improvement initiative.
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Patient Family & Community Engagement

Peer Navigation in Transgender Care

Hear how Kaiser Permanente, in an effort to provide their transgender community expanded and holistic care, utilized a human centered CoDesign methodology to create a large scale, multi-region peer navigation program.
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Innovation & Technology

Penn Medicine Listening Lab: Listening as a Form of Care

Explore listening as a form of care, and fields such as narrative medicine and the medical humanities and discover how to engage providers, staff, patients and family members in listening by creating a safe space to share.
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