Webinar
Showing 305–320 of 517 results
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Culture & Leadership | Infrastructure & Governance | Staff & Provider EngagementOwnership at the Frontline: Innovating an Experience Champions Program
Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
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Patient Family & Community EngagementParents’ Fears When Their Child is the Patient
Learn about the impact of fear on patient outcomes and experience. We also explore parent’s greatest fears and how caregivers can best alleviate those fear
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Patient Family & Community EngagementPartnering for Improvement
Provide Patient and Family Advisors the skills and tools needed to be an effective improvement team member. Including the patient voice is important when initiating new processes, design, and policies as well as when making improvements.
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Patient Family & Community EngagementPartnering with Patients and Families to Improve Outcomes
Hear about University Hospitals’ Patient and Family Engagement program, and how UH works with their 175 patient family partners (PFPs) to improve outcomes in safety, quality and experience.
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Partnering with Risk Management
Explore possible expanding volunteer roles in healthcare, identify the risks associated with the expanding volunteer role and describe the value of working together through a different lens.
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Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical ExcellencePatient and Provider Partnership: The Road to Health Literacy
Explore the 21st Century Cures Act, a federal mandate intended to increase transparency and patient access to personal health information, and the gap between information access and comprehension to make healthcare decisions.
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Infrastructure & GovernancePatient Centered Care: A Cultural Transformation throughout the VHA
Learn about the VHA’s overall patient centered care efforts, including patient experience and clinical practice elements based on their innovation engine and the VHA’s Guidebook to Patient Centered Care.
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Patient Family & Community EngagementPatient Centered Rounding on Fearful Patients
Asking the right questions when rounding can lead to a wealth of information that can be used to win loyal patients, to influence patients’ perception of their care, and to market to your community.
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Environment & HospitalityPatient Emotional Safety in Pediatric Healthcare
Explore interventions and initiatives that ensure the emotional safety of pediatric patients.
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Patient Family & Community Engagement
Patient Experience – A Doctors Journey
Ten tactics to drive results will be uncovered by examining the value of reality vs. perception, why doctors do what they do and how they can improve patient experience.
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Infrastructure & GovernancePatient Experience Puzzle: Creating Your Own Vision
Examine the elements that constitute the patient experience and how strategy and culture are critical to any improvement efforts.
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Culture & Leadership
Patient Experience: Improving Volunteer Retention & Patient Care Delivery
Be equipped to improve volunteer retention by ensuring volunteers understand their role in the patient experience.
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Patient Family & Community EngagementPatient Experience: Touching the Heart of Medicine
True patient engagement involves so much more than technology and it starts with patient experience. It is the relationship between patient and all levels of care providers that profoundly influences a patient’s willingness to engage.
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Patient Family & Community EngagementPatient Focused Quality Improvement: A Critical Component of a Patient Experience Journey
Learn more about patient focused quality improvement and the benefits of using proven tools such as Experience-Based Co-Design (EBCD) and Patient and Family Centered Care (PFCC).
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Infrastructure & GovernancePatient Navigation: A Program to Enhance the Patient Experience and Impact the Bottom Line
Understand the history of patient navigation, including its origin and components.
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Patient Family & Community EngagementPatient Stories are Data: Reframing How We Hear and Act on Patient Feedback
While the PX Movement has pushed the needle significantly around the value of “patient voices,” patient stories are not being acted upon to bring about change and improvement.
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