Patient Centered Rounding on Fearful Patients
Colleen Sweeney, RN, BS, Founder/Owner of Sweeney Healthcare Enterprises
In healthcare, we have become obsessed with rounding. We round for quality, safety, efficiency, staff engagement, outcomes, the list goes on. We call it administrative rounding, purposeful rounding, leader rounding, intentional rounding, and, of course, hourly rounding. But what do patients wish we rounded for? In this webinar, Colleen Sweeney, the nation’s foremost expert on patient fears who created The Patient Empathy Project, will share what information patients want us to seek. By using soft skills and software, she will help us discover that asking the right questions when rounding can lead to a wealth of information that can be used to win loyal patients, to influence patients’ perception of their care, and to market to your community. Join Colleen as she identifies what is most concerning to patients and how we can revise our rounding practices to be truly patient centered.
Learning objectives:
-
- The audience will be able to identify the top 10 fears of the hospital patient
- Listeners will be able to list the purpose of leader rounding
- Participants will know the 4 phases of leader rounds
- Learners will understand the benefits of recognizing patient fears and addressing them
Related content
-
Patient Family & Community EngagementBuilding, Evolving, & Elevating PFACs: 8 Lessons Learned on My Journey from Advisor to PFAC Leader
By Vicki Mascareño Nelson My journey to becoming a Patient Experience Partner at the University of Vermont Medical Center (UVM) has been years in the making. It began in 2018 when I became a Patient/Family Advisor on the UVM Children’s Hospital PFAC. My daughter’s experience of living with chronic illnesses led me to want to
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider EngagementCompassion Rounds: Connecting with Patients and Families Beyond a Diagnosis
During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new
Learn more -
Patient Family & Community Engagement“You May Not Appreciate This Now, But You May Later”: A Qualitative Analysis of the Impact and Meaning of Legacy Interventions as Defined by Bereaved Parents
The death of a child is a significant event that affects the family system. Families of dying children need comprehensive support to help them cope with their trauma and loss. However, there is little research that examines parental preferences and grieving support needs. This study explored bereaved parent mentors’ perspectives on legacy interventions to identify
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events