Patient Centered Rounding on Fearful Patients

Colleen Sweeney, RN, BS, Founder/Owner of Sweeney Healthcare Enterprises

In healthcare, we have become obsessed with rounding. We round for quality, safety, efficiency, staff engagement, outcomes, the list goes on. We call it administrative rounding, purposeful rounding, leader rounding, intentional rounding, and, of course, hourly rounding. But what do patients wish we rounded for? In this webinar, Colleen Sweeney, the nation’s foremost expert on patient fears who created The Patient Empathy Project, will share what information patients want us to seek. By using soft skills and software, she will help us discover that asking the right questions when rounding can lead to a wealth of information that can be used to win loyal patients, to influence patients’ perception of their care, and to market to your community. Join Colleen as she identifies what is most concerning to patients and how we can revise our rounding practices to be truly patient centered.

Learning objectives:

• • The audience will be able to identify the top 10 fears of the hospital patient
  • Listeners will be able to list the purpose of leader rounding
  • Participants will know the 4 phases of leader rounds
  • Learners will understand the benefits of recognizing patient fears and addressing them