Culture & Leadership | Volunteer Professionals

Patient Experience: Improving Volunteer Retention & Patient Care Delivery

Chris Perez, Patient Experience Manager, Carolinas HealthCare System – Charlotte, NC

In this webinar, participants will:

  • Be equipped to work collaboratively with their respective Patient Experience teammates to place volunteers in roles that meet the needs of the patients served.
  • Be able to develop volunteer service descriptions that reflect the volunteer’s role in the patient experience.
  • Be equipped to improve volunteer retention by ensuring volunteers understand their role in the patient experience.

*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).

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