Patient Experience Puzzle: Creating Your Own Vision

Oakleigh Ryan, Principal, Whiton House, LLC

Oakleigh Ryan is the author of Patient Experience Puzzle, a practical guide for healthcare leaders who wish to better define and ultimately improve the patient experience for which they are responsible. In this presentation, participants will examine the elements that constitute the patient experience and how strategy and culture are critical to any improvement efforts. Oakleigh will take participants through a framework that provides general sequencing and critical components for creating a deliberate patient experience, ultimately allowing leaders and organizations to better manage the complexity of the task.