Patient Family & Community Engagement

Patient Experience – A Doctors Journey

Latha Raja Shankar, MD, MBA, Aurora Health Care

Based on the guiding principle of “if you know better, you do better,” this webinar highlights one physician’s personal journey to improve the patient experience. Ten tactics to drive results will be uncovered by examining the value of reality vs. perception, why doctors do what they do and how they can improve patient experience. The session offers inspiration for service commitment from multiple studies and media stories related to organizational service failures and successes.