Patient Centered Care: A Cultural Transformation throughout the VHA

Laura Krejci, MSW, Associate Director, Department of Veterans Affairs, Office of Patient Centered Care and Cultural Transformation

The Veterans Healthcare Administration led by the Office of Patient Centered Care and Cultural Transformation is undergoing a cultural transformation in patient experience. During this webinar, participants will learn about the VHA’s overall patient centered care efforts, including patient experience and clinical practice elements based on their innovation engine and the VHA’s Guidebook to Patient Centered Care.