Getting CLUED IN to the Patient Experience
Published March 20, 2014
Jane Mericle, Chief Nursing Executive, Nemours – A Children’s Health System
Lou Carbone, Founder and CEO, Experience Engineering
Quality issues in healthcare have been center stage for some time. Many hospitals are making investments in process improvement, and they are using patients/families as a sounding board and integrating their feedback in hospital design. Organizations use this customer insight to change how they think about the customer experience and build the customer experience accordingly. This presentation will explore how this insight is changing the way patient experience is designed, delivered and managed.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events