Fundamentals of Planning and Launching a Patient and Family Advisory Council
Published August 2, 2016
Allison Chrestensen, Project Coordinator at Duke University Health System
Tiffany Christensen, Performance Improvement Specialist, NC Quality Center
Tanya Lord PhD, MPH, Director of Patient and Family Engagement, Foundation for Healthy Communities
Meet three patient and family engagement experts who will provide you with concrete strategies to design, implement and sustain an effective Patient/Family Advisory Council (PFAC) Program. This webinar provides an overview of the “7 Steps to Sustainability” and offers information on the “nuts and bolts” of creating and developing a PFAC program for those who are just beginning their journey. *This webinar is part 1 of 4 of the Webinar Series on Patient and Family Engagement.
Related content
-
Patient Family & Community Engagement | Quality & Clinical Excellence
Breaking Barriers: Advancing Language Access Through Rounding
Published March 3, 2026
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights how daily visits from interpreter teams improve communication, empower patients to request interpreters, and strengthen advocacy. Learn practical methods for building inclusive systems that meet Joint Commission standards and promote equitable, patient-centered care. Speaker: Lyndsey Newman, MBA, MHA, LSSGB | Director,
Learn more -
Patient Family & Community Engagement
Patient-Centred Care: An Integrated Bibliometric and Structural Equation Modelling Approach
Published August 6, 2026
This study investigates how communication and service quality in Patient Relationship Management impact patient satisfaction through trust. The literature in this field is predominantly in developed countries, whereas it is scarce in sub-Saharan Africa. Combining bibliometric analysis and structural equation modelling, the study highlights emerging research trends and provides empirical evidence to guide healthcare practitioners,
Learn more -
Patient Family & Community Engagement
Making Volunteer Data Meaningful: Driving Patient Experience Outcomes
Published November 23, 2025
Volunteers play a crucial role in the patient experience, but their impact can remain unseen without the right data. In this PXLB, Roseanna Galindo shares how a simple data strategy can transform volunteer efforts from anecdotal support into measurable, strategic value. She offers quick, practical steps to start small, track what matters, and ensure volunteer
Learn more