Getting Diagnostic with the Patient Experience
Published January 11, 2012
Julie O’Shaughnessy, Executive Healthcare Service Consultant, Avatar International, LLC
Improvement efforts for many hospitals focus solely on the elements in the HCAHPS survey. Likewise, physician offices are focusing on the CG-CAHPS survey content. A key aspect of improving the patient’s experience is to diagnose and address the items that drive the experience. This session will explore the “hidden” aspects that significantly influence the patient experience with a focus on fundamental strategies that Avatar partners are using to improve HCAHPS performance. A combination of evidence-based practices and case studies will be shared, with a special focus on accountability of implementation.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events