From Good to Great: Our Journey to Four-Star Patient Experience
Watch this webinar to discover a hospital’s journey towards achieving a 4-star rating in their patient experience program. Specifically, the case study revolves around the success story of WVU Medicine, which implemented a new patient experience program and was able to improve its satisfaction ratings within two years. The presentation will highlight the importance of patient satisfaction in the healthcare industry and the impact it has on a hospital’s rating. It further emphasizes the strategies implemented by WVU Medicine that led to the achievement of a 4-star rating and the benefits of such an achievement. The study is relevant for hospital administrators and healthcare professionals looking to improve their patient experience programs and enhance patient satisfaction.
Speaker – Terry R Kisner, BA, RRT, LSSBB, FHX | Manager, Center for Quality Outcomes, WVU Medicine
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Words Matter: The Transformative Power of Language for Empowering Care
The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
Learn more -
Culture & Leadership | Staff & Provider Engagement
Leading Healthcare & PX Teams with Clarity, Confidence and Courage
A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model
Learn more -
Culture & Leadership
Creating a Culture of Caring with Concierge Services
Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.
Learn more