Culture & Leadership | Staff & Provider Engagement

From Good to Great: Our Journey to Four-Star Patient Experience

Watch this webinar to discover a hospital’s journey towards achieving a 4-star rating in their patient experience program. Specifically, the case study revolves around the success story of WVU Medicine, which implemented a new patient experience program and was able to improve its satisfaction ratings within two years. The presentation will highlight the importance of patient satisfaction in the healthcare industry and the impact it has on a hospital’s rating. It further emphasizes the strategies implemented by WVU Medicine that led to the achievement of a 4-star rating and the benefits of such an achievement. The study is relevant for hospital administrators and healthcare professionals looking to improve their patient experience programs and enhance patient satisfaction. 

Speaker – Terry R Kisner, BA, RRT, LSSBB, FHX | Manager, Center for Quality Outcomes, WVU Medicine

Download presentation slides

Non-members can purchase webinars at a cost of $49 each.