Webinar

Showing 193–208 of 558 results

Framing the Patient Experience as a Clinical Initiative

Elks Rehab Hospital chose to frame their patient experience efforts as a clinical initiative focused on promoting healing.
Learn more
Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement

Frictionless Care: Create Future-proof Initiatives

Learn practical approaches of how to integrate patient and care team improvement efforts in your daily routine, comparing and contrasting approaches across a variety of settings.
Learn more
Culture & Leadership | Staff & Provider Engagement

From Good to Great: Our Journey to Four-Star Patient Experience

Watch this webinar to discover a hospital’s journey towards achieving a 4-star rating in their patient experience program. Specifically, the case study revolves around the success story of WVU Medicine, which implemented a new patient experience program and was able to improve its satisfaction ratings within two years. The presentation will highlight the importance of
Learn more
Culture & Leadership | Staff & Provider Engagement

From Learning to Leading: Elevate Your Impact with Patient Experience University

COMPLIMENTARY – 12pm ET / 11am CT / 10am MT / 9am PT – Discover how Patient Experience University (PXU) can be a catalyst for growth at every stage of your journey, from foundational learning to becoming a leader in experience excellence. Presented by the PXU team, this webinar will highlight how PXU’s offerings can
Learn more
Infrastructure & Governance | Staff & Provider Engagement

From the Primary Care Frontline: How to Establish a Practical Patient Experience Program

Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
Learn more
Culture & Leadership | Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical Excellence

From Words to Wellness: Promoting Health Equity through Translation

This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and outcomes. Translation Technology: Discover advancements in translation technology and how they are revolutionizing communication in healthcare.
Learn more
Patient Family & Community Engagement

Fundamentals of Planning and Launching a Patient and Family Advisory Council

Learn the concrete strategies to design, implement and sustain an effective Patient/Family Advisory Council (PFAC) Program.
Learn more
Culture & Leadership

Future of Human Experience 2030: A Dynamic Framework for Healthcare

Explore the implications for action (or inaction) it reveals and identify the opportunities for impact we can all make as we look at the next decade of human experience in healthcare.
Learn more
Staff & Provider Engagement

G.R.E.A.T. Provider Coaching for Patient Experience Excellence

Explore each facet of G.R.E.A.T. “Greet, Relate, Explain, Ask and Thanks” a patient-centered communication tool that can be used as a framework for a provider coaching program.
Learn more
Patient Family & Community Engagement

Getting CLUED IN to the Patient Experience

Organizations use customer insight to change how they think about the customer experience and build the experience accordingly. Explore how this insight is changing the way patient experience is designed, delivered and managed.
Learn more
Infrastructure & Governance

Getting Diagnostic with the Patient Experience

Explore the “hidden” aspects that significantly influence the patient experience with a focus on fundamental strategies used to improve HCAHPS performance.
Learn more
Infrastructure & Governance

Getting It Right from the Start: What I Wish I Knew when I Started this Journey

Hear how an organization incorporating proven practices and behaviors sustained success in improving HCAHPS scores and will assist the newer patient experience professional in being successful from the very beginning of their journey.
Learn more
Global Foundations of Patient Experience and an Introduction to PX Week 2024

This interactive webinar, hosted by Jason A. Wolf, PhD, CPXP, President & CEO of The Beryl Institute, introduces some of the foundational concepts of patient experience from a global perspective and sharing more on Patient Experience (PX) week, its history, purpose and how you can engage your organizations in the process. James Muiruri, CXS, PXS
Learn more
Culture & Leadership | Policy & Measurement

Global Perspectives on Human Experience: Where we stand and new frontiers

Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute discusses the perspectives of human experience globally and how we can and must elevate and transform what matters to both those served by healthcare and those who show up to serve each day. Get an early peek at the latest global consumer
Learn more
Quality & Clinical Excellence | Staff & Provider Engagement

Good to Great: A Team Approach to Excellence

In 2023 Hartford HealthCare’s Human Experience Team embarked on a Good to Great (G2G) journey to identify teams that have the biggest impact on the metric of likelihood to recommend. The journey began with an analysis of patient experience and colleague engagement data from inpatient units across Hartford HealthCare. By analyzing data for likelihood to
Learn more
Patient Family & Community Engagement

Grievance Letter Writing for Healthcare Consumer Advocates

A well-written response to any patient concern is invaluable in providing final closure and conveying compassion when things don’t go as planned.
Learn more