Webinar
Showing 193–208 of 510 results
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Innovation & TechnologyHigh-Touch Care Enabled by a High-Tech Solution
Hear about an EMR-integrated Digital Whiteboard solution was implemented as part of an initiative to improve patient, family and staff communications.
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Honesty and Transparency: Indispensable to Experience Excellence
Treat patients with respect and stimulate a broad range of improvements to quality, safety, patient-centricity and peer review while saving significant financial costs.
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Patient Family & Community EngagementHope and Compassion: Treating Mental Health Patients & Families
Understand a variety of levers available to multispecialty groups to improve performance related to patient experience and show how a compensation model was adjusted to emphasize patient satisfaction.
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Culture & LeadershipHow a NYC Health System Leveraged Their Values to Serve Their Most Vulnerable Patients During the Pandemic
Delivering safe, compassionate, and patient-centered care to the most vulnerable patients during the COVID19 crisis is only possible when an organization aligns its core values and staff commits to serving a higher purpose.
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Policy & MeasurementHow Amplifying the Voice of the Patient Transforms the Patient Experience
Adopt consumer-focused technology into healthcare to amplify the voice of the patient. Get real-time data to the right people to deliver real-time action. Combine technology, culture, and competencies to move from experience measurement to experience management.
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Culture & Leadership | Staff & Provider EngagementHow CNOs and CXOs Can Increase Engagement with Leadership Rounding
Hear tips for ensuring your team is engaged with leadership rounding.
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Culture & Leadership | Infrastructure & Governance | Staff & Provider EngagementHow Daily Huddles Launch Conversation to Drive Metric Improvement
Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
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How Delirium Impacts Patient and Family Experience
Delirium prevention offers an evidence-based way to improve experience while improving patient outcomes and cutting expenses. Gain insight into the importance of this syndrome, which affects frail elderly patients disproportionately.
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Patient Family & Community EngagementHow Family Caregiver Experience Shapes Patient Experience
Explore several best practices that improve Caregiver Experience and subsequently Patient Experience. #WherePXmeetsCX
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Culture & Leadership | Staff & Provider EngagementHow High Performing Organizations are Leader Rounding: A Benchmarking Study
Katie Haifley, CPXP | Co-founder and COO/CMO, Nobl Every patient, every day is the best practice for leadership rounding on patients but it’s not always realistic. With nursing shortages and hospital leadership positions open, how do you know what the right amount of rounds is for your organization to move the needle on patient satisfaction?
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Patient Family & Community EngagementHow Reid Transformed Culture and Raised HCAHPS
Reid implemented The Patient’s VOICE® program to enable its directors and managers to train, coach and reinforce its 2,000 employees’ abilities to ask for, listen and respond to each Patient’s VOICE.
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Policy & Measurement | Staff & Provider EngagementHow SCL Health Invested in Well-being and Improved Care Provider Scores
Learn how SCL Health designed, implemented, and optimized Practicing Excellence’s Ambulatory Patient Experience (APX) Program to significantly improve Care Provider scores for 70% of their clinicians.
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Culture & Leadership | Staff & Provider EngagementHow Teamwork Improves Patient Experience in the Emergency Department
Discover how teams at AdventHealth Deland and AdventHealth North Pinellas improved experience in the emergency department. AdventHealth Deland will share how an integrated team approach can drive outcomes in a positive direction while creating a healthy work environment. AdventHealth North Pinellas will encourage emergency department leaders to openly discuss challenges with consumer experience and empower
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Culture & LeadershipHow to Be a Powerhouse Change Agent for the Patient Experience
Learn how you can use your power and influence to engage others and advance the patient experience in your organization – in ways that are infectious and sustainable.
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Patient Family & Community Engagement | Policy & MeasurementHow to Connect Consumers and Patients to Create the Ultimate Human Experience
Learn more about cutting-edge technology and human-centered approaches to effectively drive organizational experience and innovation at an accelerated pace.
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Culture & LeadershipHow to Ensure Sustained PX Improvement Through a Culture of Accountability
How do you implement a practical structure for accountability that produces sustainable results and engages the workforce in improvement activities?
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