Grievance Letter Writing for Healthcare Consumer Advocates
![](https://theberylinstitute.org/wp-content/uploads/2016/03/Grievance-Letter-Writing-for-Healthcare-Consumer-Advocates.jpg)
Natalie A. Ratliff, Master of Jurisprudence Health Law, BSN, RN, Director of Healthcare Law, Policy and Regulation, Patient Advocate, CGH Medical Center and Clinics
A well-written response to any patient concern is invaluable in providing final closure and conveying compassion when things don’t go as planned. In this webinar, participants will learn practical tools, tips and guidelines to use when constructing a grievance letter. In addition, the presenter will provide a historical and legal overview helpful to all healthcare consumer advocates.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
How Can I Help You? Hardwiring Clerks & Receptionists Communication
Communication. Collaboration. Customer Service. Sutter Health proudly shares how these focus areas helped their frontline staff rediscover the joy in healthcare through back-to-basics training in communication and service behaviors.
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a financial impact on the institution and an emotional impact on patients and families. “Where are my things?” shares a collection of best practices for managing personal belongings in hospitals and transforming the human experience in healthcare.
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Where are my things? An Introduction & Application Tutorial
Does your organization struggle with managing patient belongings? If so, join us for “Where are my things?”, an introduction to our latest publication highlighting best practices for safeguarding patient valuables and essential items in hospitals. This tutorial will provide you with a collection of tips and proven methods to apply in your organization to address
Learn more