Patient Family & Community Engagement | Patient Advocacy

Grievance Letter Writing for Healthcare Consumer Advocates

Natalie A. Ratliff, Master of Jurisprudence Health Law, BSN, RN, Director of Healthcare Law, Policy and Regulation, Patient Advocate, CGH Medical Center and Clinics

A well-written response to any patient concern is invaluable in providing final closure and conveying compassion when things don’t go as planned. In this webinar, participants will learn practical tools, tips and guidelines to use when constructing a grievance letter. In addition, the presenter will provide a historical and legal overview helpful to all healthcare consumer advocates.

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