Webinar

Showing 49–64 of 517 results

Innovation & Technology | Patient Family & Community Engagement

Building Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study

PX MARKETPLACE – 2pm ET / 1pm CT / 12pm MT / 11am PT – Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and
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Staff & Provider Engagement

Burnout Tune-up: Help Your Staff by Empowering Patients

Learn practical ways—from no tech to high tech—you can better help your staff so they can better help your patients.
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Patient Family & Community Engagement

Bust Your Assumptions About What Matters to Patients

The philosophy and methods of Experience-Based Design (EBD) are helping organizations better understanding the experiences and emotions of those receiving and delivering our healthcare services.
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Staff & Provider Engagement

But My Patients are Different: How to Debunk Criticisms and Engage Your Physicians on the Journey to Service Excellence

Learn the skills to identify providers who can serve as service excellence champions and equip them with the necessary tools to coach peers.
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Policy & Measurement

CAHPS Imperative to Transform Patients’ Experiences

Compliance with CAHPS is a low bar to set for organizational achievement. Our research indicates that cultures dedicated to excellence achieve higher CAHPS performance,
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Policy & Measurement

CAHPS Round Up 2021

Review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years.
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Infrastructure & Governance

Called to Serve: From Hospitality to Hospital

See how a Northern Virginian health system of 5 hospitals and 30 outpatient clinics collaborated in a three-year transformation that resulted in higher HCAHPS scores, more engaged employees and better clinical and operational outcomes.
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Patient Family & Community Engagement

Care Cards: The Impact of Meaningful Conversation and Understanding Patient Preference

Learn about a tool that ensures staff knows what matters most to each individual patient in order to personalize their care.
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Patient Family & Community Engagement

Care Coordination & Transitions: How to Use Tools to Avoid the Common Pitfalls

Learn ways to help patients self-advocate by ensuring recognition of early warning signs, as well as a patient’s willingness and ability to seek help when needed.
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Staff & Provider Engagement

Caring for Ourselves and Others

Hear how the Schwartz Center is working to support caregivers, healthcare leaders and others and bring compassion to every healthcare experience.
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Staff & Provider Engagement

Caring for Ourselves in Times of Crisis

Discover what we can do to care for ourselves, each other and our community.
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Staff & Provider Engagement

Caring for Staff: Lifting Spirits during Difficult Times

Learn how one hospital implemented a variety of activities to keep spirits up.
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Patient Family & Community Engagement

Caring for the Transgender Patient

This presentation provides clinicians and non-clinicians of all levels of experience and working in varied clinical settings with fundamental information to improve their ability to provide culturally competent, welcoming, and supportive care to transgender patients.
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Staff & Provider Engagement

Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare

This webinar looks at the tangible practices healthcare organizations are putting in place to care for their workforce to ensure their well-being. A panel of presenters will each share a case study from their organization, having faced this opportunity head-on. Their stories reflect the collective voices of the patient experience community, especially those who are
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Patient Family & Community Engagement | Quality & Clinical Excellence

Caring for Veterans in the Civilian Setting

Ann E. Doran, MHSM, MPA, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Administration Kelly E. Holland, MHA, CPXP | Manager Patient/Family Experience, UVM Medical Center Robert Rahal, MPA, MCM | Patient Experience Officer, VA Central California Healthcare System Linda Van der Voort, MA, CPXP | Director, Patient Relations, Language and Disability Services,
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Staff & Provider Engagement

Caring on Wheels – Staff Wellness and Motivation

Tracey Deaner, MSN, RN, NEA-BC, CPXP | Director, Patient/Resident Experience, CentraState Healthcare System Lynda McDonald, Supervisor Patient Experience, CentraState Healthcare System Lorraine Cullen MS, RRT, RRT-ACCS | Senior Director Clinical Services, Gaylord Hospital Dorothy Orlowski, BGS, CPXP, COTA/L | Manager, Patient Relations and Volunteer Services, Gaylord Specialty Healthcare In spring of 2020, media headlines likening
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