Building a Solid Business Case through Patient Empathy
Published May 2, 2013
Caryn Esten, Director, Planning & Strategic Support, Froedtert Health
John McKeever, Executive Vice President, Gelb Consulting
How do you build a business case for patient-centered redesign of an entire clinical service line across multiple locations? In this session, learn from Froedtert Health’s experiences as they embarked on a focused strategy to increase market share of their musculoskeletal services in southeastern Wisconsin. Discover how their focus on the patient experience guided a multi-functional team toward consensus on service optimization, growth, and budgeting. Participants will be armed with practical ways to integrate the functional and emotional needs of patients and physicians into business strategy and experience delivery.
Related content
-
Infrastructure & Governance | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Disruptive Behavior Response Plan
Published September 11, 2024
Disruptive behavior undermines the relationships, communication, and teamwork needed to provide high-quality patient care. To promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. Join the Patient Advocacy Community for an opportunity to discuss disruptive behavior response plans. Connection Calls are
Learn more -
Infrastructure & Governance
Effective Ambulatory Quality Initiative Improves Patient Experience
Published January 19, 2021
Review strategies to successfully negotiate the challenges of implementing a generalizable training initiative across a diverse ambulatory arena.
Learn more -
Infrastructure & Governance | Staff & Provider Engagement
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Published May 3, 2022
Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events