Building Impactful Relationships and Collaboration with Non-Traditional Team Members as Partners

Caroline Costello, FACHE, Director, Friends and Family Program, Patient and Family Insights and Guest Services Ambassadors, University of Chicago Medicine
LaTonya Macklin, RN, BSN, Program Manager, Experience Improvement and Innovation, University of Chicago Medicine
Committed staff members at all levels can promote the delivery of patient-centered outcomes and create connections with patients and families that transcend each episode of care. At the University of Chicago Medicine, team members newer to presence on care units and representing a variety of areas capture patient feedback and address needs in real time. By creating open conversation with a non-clinical agenda and making the environment safe for sharing, this special team offers support to patients, to families and to their health care colleagues as they build partnerships through targeted patient visits, huddle and meeting attendance and friendly check-ins. These non-traditional partners are considered vital in improving the overall patient experience, as this creates a completely holistic approach, demonstrating to patients, families and staff that at UCM, we are all here together to serve.
Related content
-
Staff & Provider Engagement
Effective Patient Experience Training in an Ambulatory Setting
Join our Ambulatory Care Community for a discussion on effective patient experience training in an ambulatory setting.
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
How an intake conversation in mental healthcare nearly led to suicide
Learn more -
Staff & Provider Engagement
Design Labs: Collaborating with Stakeholders to Solve Healthcare Challenges
ECU Health gives permission to nurses to “fail forward and learn from mistakes” in its new design lab, a project supported through a grant from The Beryl Institute. The design lab provides a space outside the clinical environment for nurses to explore and test new ideas without posing a risk to others. The Office of
Learn more