Webinar
Showing 497–512 of 545 results
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Policy & MeasurementUtilizing Patient Advocate Data to Improve Patient Experience
Patient advocates often have their fingers on the pulse of the most important information about their healthcare organization’s patterns of “pain points” and other opportunities for change.
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Culture & LeadershipUtilizing Volunteers to Improve Patient/Family Experience in Pediatric Healthcare Settings
Review the Buddy Program model, selection and training methods, along with the positive effects the program is having on college students, and pediatric patients and families across the country.
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VHA’s Whole Health Model of Care
A systematic approach to provide whole health care early in the relationship between the VA and the Veteran, emphasizes self-care and incorporates a full range of conventional and complementary and integrative health approaches.
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Culture & Leadership | Innovation & TechnologyVirtual Care: How to Turn a Short-term Fix into a Long-term Strategy
A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear their journey with virtual care, including what technologies and use cases they’ve
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Innovation & Technology | Quality & Clinical ExcellenceVirtual Nursing: Improving Patient and Staff Experience
NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created representing nursing,
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Innovation & TechnologyVirtual Visit Volunteers Connect Patients and Their Loved Ones
When COVID-19 restrictions limited patient visitations, Dartmouth-Hitchcock Medical Center (DHMC) nurses began helping patients connect to friends and family through virtual communication.
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Environment & HospitalityVolunteer Integrative Healing Services: Caring Hands in Action
Gain knowledge on essential components of a volunteer hand massage program, learn how to integrate volunteers into the patient care model, and understand how volunteer hand massage can positively impact the patient experience.
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Infrastructure & GovernanceVolunteer Leadership During a Pandemic
Hear ideas for new or different volunteer positions that leaders can propose to their hospital administration.
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Infrastructure & Governance
Volunteer Management 101
Assess existing programs. Develop recruiting & retention strategies. Develop new positions. Develop strategies for engaging staff to effectively work with volunteers.
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Infrastructure & Governance
Volunteer Management 102
Understand parameters for innovative positions. Create new positions that serve the changing needs of your hospital and today’s volunteer. Learn ways to measure value of a program. Identify steps that will bring Volunteer Services to the planning table.
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Patient Family & Community EngagementVolunteer Partnership With Community College Nursing Program
Learn about new recruiting goal awareness, discuss utilizing community college nursing programs, and discover alternative solutions to Volunteer requests.
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Policy & Measurement
Volunteer Satisfaction Survey
Discover the steps necessary to conduct a volunteer satisfaction survey, interpret results for evaluation of volunteer surveys and benefit from the lessons learned (pitfalls & success) of surveying.
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Culture & Leadership | Staff & Provider EngagementVolunteer Services + Patient Experience = A Winning Team
Volunteers do a lot to improve services for our patients but in the past patient experience and volunteer teams have worked independently. This webinar will discuss the importance of building stronger relationships between these two teams and showcase how Sharp Grossmont Hospital documents and quantifies volunteer activities. Learning Objectives – Identify how volunteer programs can
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Culture & Leadership
Volunteers Promoting Patient Experience Through Advisory Committees
Identify tools to promote volunteer engagement to leadership and board members. Recognize the policies and demonstrate how they are used by volunteers in patient experience initiatives. Analyze the impact of volunteer engagement in PX initiatives.
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Culture & Leadership | Staff & Provider EngagementVolunteers: The Key to Patient and Employee Satisfaction
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
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Culture & LeadershipWant to Improve the Experience? Then Get Ready to Lead Culture Change!
Gain a fresh perspective on your ability to lead (regardless of role) change in your job, department and organization, and with the tools to help you execute.
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