Webinar
Showing 497–512 of 539 results
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Environment & HospitalityVolunteer Integrative Healing Services: Caring Hands in Action
Gain knowledge on essential components of a volunteer hand massage program, learn how to integrate volunteers into the patient care model, and understand how volunteer hand massage can positively impact the patient experience.
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Infrastructure & GovernanceVolunteer Leadership During a Pandemic
Hear ideas for new or different volunteer positions that leaders can propose to their hospital administration.
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Infrastructure & Governance
Volunteer Management 101
Assess existing programs. Develop recruiting & retention strategies. Develop new positions. Develop strategies for engaging staff to effectively work with volunteers.
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Infrastructure & Governance
Volunteer Management 102
Understand parameters for innovative positions. Create new positions that serve the changing needs of your hospital and today’s volunteer. Learn ways to measure value of a program. Identify steps that will bring Volunteer Services to the planning table.
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Patient Family & Community EngagementVolunteer Partnership With Community College Nursing Program
Learn about new recruiting goal awareness, discuss utilizing community college nursing programs, and discover alternative solutions to Volunteer requests.
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Policy & Measurement
Volunteer Satisfaction Survey
Discover the steps necessary to conduct a volunteer satisfaction survey, interpret results for evaluation of volunteer surveys and benefit from the lessons learned (pitfalls & success) of surveying.
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Culture & Leadership | Staff & Provider EngagementVolunteer Services + Patient Experience = A Winning Team
Volunteers do a lot to improve services for our patients but in the past patient experience and volunteer teams have worked independently. This webinar will discuss the importance of building stronger relationships between these two teams and showcase how Sharp Grossmont Hospital documents and quantifies volunteer activities. Learning Objectives – Identify how volunteer programs can
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Culture & Leadership
Volunteers Promoting Patient Experience Through Advisory Committees
Identify tools to promote volunteer engagement to leadership and board members. Recognize the policies and demonstrate how they are used by volunteers in patient experience initiatives. Analyze the impact of volunteer engagement in PX initiatives.
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Culture & Leadership | Staff & Provider EngagementVolunteers: The Key to Patient and Employee Satisfaction
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
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Culture & LeadershipWant to Improve the Experience? Then Get Ready to Lead Culture Change!
Gain a fresh perspective on your ability to lead (regardless of role) change in your job, department and organization, and with the tools to help you execute.
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Patient Family & Community EngagementWant to Work in Partnership with Patients? Co-produce Improvements
Gain an insight into the Always Events® methodology which enables the co-design and consistent implementation of improvements that address what matters most to patients.
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Policy & MeasurementWe Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration
Trace the development and current work in PESA underscoring lessons learned, challenges encountered and plans for improvement.
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Patient Family & Community EngagementWe Are Not Visitors: Working Together with Family Caregivers and Care Partners
The guide for providers, care partners, policy makers and researchers is the foundation for this webinar’s panel discussion on what matters most to family members and care partners.
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We Can Talk: Co-Produced Children and Young People Mental Health Training for Hospital Staff
Explore survey findings of senior leaders and over 300 hospital staff and findings from focus groups with children and young people, led by young advisors, about what hospital staff need to know about mental health.
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Infrastructure & GovernanceWell-Rounded: A Fresh Approach to Training Volunteers for Inpatient
Learn an innovative approach to training inpatient hospital volunteers in a consistent, effective manner.
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Culture & Leadership | Staff & Provider EngagementWellness 365: Creating Daily Wellness Practices to Mitigate Burnout
Understand how to manage work and life stressors in a more positive way.
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