Webinar
Showing 497–512 of 517 results
-
Infrastructure & GovernanceWhat Patient Experience Can Learn from Child Life Professionals
Explore key ideas on what patient experience can learn from child life, including the powerful stories of families impacted by these efforts and providing recommendations for action in how to apply these ideas in strengthening patient experience efforts overall.
Learn more -
What Patient Experience Can Learn from the Radiology Experience
By probing the connections between patient care, staff experience, imaging quality and radiology service management, patients and imaging teams will encounter innovation that delivers a better experience and more value for all.
Learn more -
Patient Family & Community EngagementWhat Patients Fear and Why We Have to Know
This session reveals the results of a three-year study on the 10 things that patients fear most and how we can substantially change the patient’s perception of care by asking just one question.
Learn more -
Innovation & TechnologyWhat the Latest Data Tells Us about Engaging Patients through Text
Hear a list of at least ten ways you can use both automated and real-time text messaging to engage patients across their journey.
Learn more -
Patient Family & Community EngagementWhat’s Up Doc? Positively Impacting Communication with Doctors
Understand the use and benefits of Patient Advisory Councils (PACs) along with key principles for success in starting a new PAC.
Learn more -
Innovation & Technology | Patient Family & Community EngagementWhat’s Your ETA for Improved PX? Best Practices from Emory Healthcare
When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,
Learn more -
Staff & Provider EngagementWhen Patient Engagement Competes with Safety
Look at the impact of effectively managing these disruptive behaviors in both the inpatient and outpatient setting.
Learn more -
Environment & Hospitality | Innovation & Technology | Policy & MeasurementWhen the Patient is Always Right: Using Surveys for Service Recovery and PX Improvements
Learn why Lehigh Valley clinical, dietary, and environmental services teams all got on board with the patient survey project, what lessons the teams learned along the way, and how patient surveys fit into the organization’s priorities.
Learn more -
Infrastructure & Governance
When Volunteer Services Meet the Auxiliary
Evaluate current conditions of volunteer service and auxiliary, recognize/identify the challenges that are prohibiting growth or development of Auxiliary or Volunteer Departments.
Learn more -
Environment & Hospitality | Patient Family & Community EngagementWhere are my things? An Introduction & Application Tutorial
Does your organization struggle with managing patient belongings? If so, join us for “Where are my things?”, an introduction to our latest publication highlighting best practices for safeguarding patient valuables and essential items in hospitals. This tutorial will provide you with a collection of tips and proven methods to apply in your organization to address
Learn more -
Culture & LeadershipWhy and How to Recruit Millennials and Gen Zs
Explore the importance of succession planning, how to effectively recruit a younger generation of volunteers and how to retain a generation that 60% of its 22-32 year olds have said to have changed jobs between 1-4 times in the last five years.
Learn more -
Innovation & Technology | Patient Family & Community EngagementWhy it’s Vital to Adopt an Aggressive Patient Experience Strategy
Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment.
Learn more -
Culture & LeadershipWhy Patient Experience Matters Now More than Ever: A Call to Action
Hear a thoughtful and provocative conversation on what patient experience is, the critical elements we must consider in order to drive its success in an uncertain healthcare environment.
Learn more -
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider EngagementWords Matter: The Transformative Power of Language for Empowering Care
The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
Learn more -
Staff & Provider EngagementWords That Transform the Patient Experience
Identify concrete language skills and words that enable employees and physicians to build relationships quickly and strengthen engagement and partnership and communicate with empathy and compassion to reduce patient and family anxiety and suffering.
Learn more -
Staff & Provider EngagementWork Like You Own It! Six Habits of Service Superstars
Review the mindset, skills, work habits and approach to service that world-class employees have.
Learn more
