Volunteer Services + Patient Experience = A Winning Team

Volunteers do a lot to improve services for our patients but in the past patient experience and volunteer teams have worked independently. This webinar will discuss the importance of building stronger relationships between these two teams and showcase how Sharp Grossmont Hospital documents and quantifies volunteer activities. 

Learning Objectives
– Identify how volunteer programs can help support Patient Experience Initiatives.
– Strategize opportunities for building strong(er) relationships between Volunteer Programs and the Patient Experience Team.
– Explore how metrics are useful for supporting the patient experience and how one organization uses their volunteer metrics to support initiatives.

Speakers:
Rachel Carry, Patient Experience Navigator, Sharp Grossmont Hospital
Linda Van Fulpen, CAVS, Manager of Volunteer Services, Sharp Grossmont Hospital

Download presentation slides

Non-members can purchase webinars at a cost of $49 each.