Volunteer Integrative Healing Services: Caring Hands in Action
Kimberly Van Rooy, M.A., Director, Mayo Clinic Volunteer Programs – Rochester, MN
Rebecca Hynes, M.A., Manager, Mayo Clinic Volunteer Programs – Rochester, MN
In this webinar, participants will gain knowledge on essential components of a volunteer hand massage program, learn how to integrate volunteers into the patient care model, and understand how volunteer hand massage can positively impact the patient experience.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Environment & Hospitality | Innovation & Technology | Patient Family & Community Engagement
Blessing of the Buildings: Creating Community Connection during Isolation
During the height of the pandemic, staff at the Visiting Nursing Association Health Group developed an innovative experiential program called “Blessing of the Buildings.”Learn more
Environment & Hospitality | Staff & Provider Engagement
Trust Me: Building Trust Through Humanism and Compassion
Do your patients trust you to provide compassionate care? If they don’t, the impact on the healthcare system can be devastating. Learn the six behaviors that patients and families say are needed to help build trust with their clinicians. Discover the critical role that compassion and humanism play in building trust and improving the humanLearn more
Environment & Hospitality
Lost Belongings Workgroup (September 13, 2023)
1pm ET / 12pm CT / 11am MT / 10am PT – The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices.Learn more