Volunteer Integrative Healing Services: Caring Hands in Action
Published January 1, 2010
Kimberly Van Rooy, M.A., Director, Mayo Clinic Volunteer Programs – Rochester, MN
Rebecca Hynes, M.A., Manager, Mayo Clinic Volunteer Programs – Rochester, MN
In this webinar, participants will gain knowledge on essential components of a volunteer hand massage program, learn how to integrate volunteers into the patient care model, and understand how volunteer hand massage can positively impact the patient experience.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Environment & Hospitality
Evaluating a Co-designed Patient-Facing Digital Hub for Enhancing Patient Engagement in Research (PER)
Published March 4, 2025

This report highlights a shift from patients as research participants to active partners. Learn how, through a co-design approach, Sunnybrook Health Sciences Centre developed a website to support patient engagement in research, with feedback shaping its usability and accessibility. Patient partners reported a positive experience, feeling heard and appreciated in this co-designed initiative.
Learn more -
Environment & Hospitality
Discharge with Dignity: Ensuring Every Patient Leaves with Care and Compassion
Published September 12, 2025
In this learning bite, Linda Van Fulpen shares how a simple idea—providing clothing and essentials at discharge—grew into a sustainable, hospital-wide initiative at Sharp Grossmont Hospital that meets critical needs, complies with state regulations, and fosters compassion across the community.
Learn more -
Environment & Hospitality
A concept analysis of the patient experience
Published April 27, 2023
Patient experience, an essential indicator of quality patient care, is of increasing importance to hospitals that want to improve and maintain strong patient experience metrics to remain competitive in the business of healthcare. The aim of this study was to clarify the concept of the patient experience by identifying its existing definitions, methods of measurement,
Learn more