Culture & Leadership

Want to Improve the Experience? Then Get Ready to Lead Culture Change!

Richard Corder | Partner, Wellesley Partners
Carol Santalucia | Director of Service Excellence, Cleveland Clinic

This session will change the way you think about your organizations culture. You will leave with a fresh perspective on your ability to lead (regardless of role) change in your job, department and organization, and with the tools to help you execute. We will explore and discuss the tactics that are in play at hospitals/clinics and practices (and in other industries), that are delivering on the promise of a safe, patient and family driven experience. This session will leave you energized, reinvigorated and empowered to lead meaningful change toward a sustainable shift in your organizations culture.