Want to Improve the Experience? Then Get Ready to Lead Culture Change!
Richard Corder | Partner, Wellesley Partners
Carol Santalucia | Director of Service Excellence, Cleveland Clinic
This session will change the way you think about your organizations culture. You will leave with a fresh perspective on your ability to lead (regardless of role) change in your job, department and organization, and with the tools to help you execute. We will explore and discuss the tactics that are in play at hospitals/clinics and practices (and in other industries), that are delivering on the promise of a safe, patient and family driven experience. This session will leave you energized, reinvigorated and empowered to lead meaningful change toward a sustainable shift in your organizations culture.
Related content
-
Culture & Leadership | Staff & Provider EngagementRising Strong: Team Resilience Strategies
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient
Learn more -
Culture & Leadership | Staff & Provider EngagementLeading Healthcare & PX Teams with Clarity, Confidence and Courage
A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model
Learn more -
Culture & Leadership | Staff & Provider EngagementShaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Want to Improve the Experience? Then Get Ready to Lead Culture Change!
$49.00
PURCHASE NOW