Want to Improve the Experience? Then Get Ready to Lead Culture Change!
Published July 11, 2017
Richard Corder | Partner, Wellesley Partners
Carol Santalucia | Director of Service Excellence, Cleveland Clinic
This session will change the way you think about your organizations culture. You will leave with a fresh perspective on your ability to lead (regardless of role) change in your job, department and organization, and with the tools to help you execute. We will explore and discuss the tactics that are in play at hospitals/clinics and practices (and in other industries), that are delivering on the promise of a safe, patient and family driven experience. This session will leave you energized, reinvigorated and empowered to lead meaningful change toward a sustainable shift in your organizations culture.
Related content
-
Culture & Leadership
“Leap, and a Net Will Appear”: Leading Teams into the Unknown
Published March 1, 2026
In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of Patient Care Operations and System Chief Nurse Executive at Boston Children’s Hospital. As a nurse leader, Dr. Wood shares what it takes to lead the nursing operations of one of the world’s top-ranked pediatric hospitals while keeping the human experience at
Learn more -
Culture & Leadership | Policy & Measurement
From Patient to Nurse Leader: How a Childhood Hospital Stay Shaped a Career
Published April 19, 2026
In this episode, Jason Wolf sits down with Jerry Mansfield, Vice President and System Chief Nursing Officer at University of Texas Medical Branch, who shares how a simple yet powerful bedside interaction during his childhood hospitalization shaped his path into nursing and leadership. Through that early experience and moment as a patient, he reflects on
Learn more -
Culture & Leadership | Staff & Provider Engagement
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published April 21, 2026
Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection? Join this webinar to explore practical strategies for breaking down silos and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Want to Improve the Experience? Then Get Ready to Lead Culture Change!
$49.00
ACCESS NOW