Virtual Nursing: Improving Patient and Staff Experience

Complimentary – NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created representing nursing, quality, nursing professional development, nursing informatics, IT Digital Health, Epic, patient experience, human resources, and legal. The virtual nurse’s role is to support the staff and drive the patient care experience. They perform the same tasks and documentation in Epic as an inpatient nurse with the exception of a physical or hands-on assessment. The goal of setting patients for success towards self-management and compliance with treatment or medication, while still at the hospital and can make a difference on how they will cope and manage their health condition when they transition back to the community. Join this webinar to learn more about NewYork-Presbyterian’s virtual nurse program.

Learning Objectives
– Identify staffing challenges that impact care and experience at a busy urban hospital and the process for developing strategies to address the issue.
– Explore the process for choosing the right tactics for implementing strategies to address key challenges.
– Discover how to implement novel technologies from both the process and behavior change perspectives.

Speakers
Patricia Ciavattone Falto, MSc | Manager Digital Communication Channels – IT Operations, NewYork-Presbyterian
Mary Joy Dia, DNP, RN, FAAN, FHIMSS | Program Director, Nursing Informatics, NewYork-Presbyterian
Gizelle Pastoral, MS, RN, NI-BC | Project Manager, Corporate Nursing Operations, NewYork-Presbyterian

*PX Marketplace webinars are complimentary.

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