Virtual Nursing: Improving Patient and Staff Experience
PX Marketplace – 2pm ET / 1pm CT / 12pm MT / 11am PT – NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created representing nursing, quality, nursing professional development, nursing informatics, IT Digital Health, Epic, patient experience, human resources, and legal. The virtual nurse’s role is to support the staff and drive the patient care experience. They perform the same tasks and documentation in Epic as an inpatient nurse with the exception of a physical or hands-on assessment. The goal of setting patients for success towards self-management and compliance with treatment or medication, while still at the hospital and can make a difference on how they will cope and manage their health condition when they transition back to the community. Join this webinar to learn more about NewYork-Presbyterian’s virtual nurse program.
Learning Objectives
– Identify staffing challenges that impact care and experience at a busy urban hospital and the process for developing strategies to address the issue.
– Explore the process for choosing the right tactics for implementing strategies to address key challenges.
– Discover how to implement novel technologies from both the process and behavior change perspectives.
Speakers
Patricia Ciavattone Falto, MSc | Manager Digital Communication Channels – IT Operations, NewYork-Presbyterian
Mary Joy Dia, DNP, RN, FAAN, FHIMSS | Program Director, Nursing Informatics, NewYork-Presbyterian
Gizelle Pastoral, MS, RN, NI-BC | Project Manager, Corporate Nursing Operations, NewYork-Presbyterian
*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Brought to you by
Related content
-
Culture & Leadership | Quality & Clinical Excellence
To Care is Human LIVE! At ELEVATE PX 2024
Listen to The Beryl Institute’s inaugural live podcast recorded at ELEVATE PX. Sven Gierlinger, Chief Experience Officer at Northwell Health and the 2024 recipient of the Wendy Leebov Championing Experience Award, sat down with Jason Wolf to reflect on his experience journey from hospitality to healthcare. Gierlinger shares how his health system is navigating the
Learn more -
Quality & Clinical Excellence
Owning the Moment through Standardized Service Recovery Training
The VA New England Healthcare System developed a standardized service recovery program to improve patient satisfaction, increase customer loyalty, and build patient trust. The VA’s S.A.L.U.T.E. training model empowers staff to provide prompt service recovery when errors occur, correcting what went wrong for the patient, mending the damage the error caused, and restoring trust in
Learn more -
Quality & Clinical Excellence
A Qualitative Study Examining Patient Experience Factors and Drivers within the Home Health Setting
As demand for home care increases at a rapid pace, it is important to understand what patients value most during the home care episode and what touchpoints have the biggest influence on the perception of experience. This research by Northwell Health At Home, supported by a grant from The Beryl Institute, offers a unique opportunity
Learn more