Webinar
Showing 481–496 of 558 results
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Patient Family & Community Engagement
The Truth about Frogs: A Real Story of the Power of Patient & Family Engagement
Published November 17, 2015
Learn how to operationalize the ETeam® tool to empower patients and hold their healthcare provider accountable and responsible for assessing, treating and diagnosing the patient’s medical condition(s).
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Infrastructure & Governance
The Unexpected Experience – The Emergency Department
Published September 19, 2017
Janiece Gray, Founding Partner/CEO, DTA Associates, Inc. Richelle Jader, Director of Emergency Services, Regions Hospital Daisy Nelson, Charge Nurse/Staff Nurse, Regions Hospital This session will provide a deep dive into key principles for changing a culture within a Level 1 Trauma Center. A case study will be featured with the key principles that have helped
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Innovation & Technology
The Weight of Responsibility: Using AI in the Patient Experience
Published May 16, 2024
Complimentary – Many organizations are focused on using artificial intelligence (AI) to replicate humans. What if we flipped that focus and leveraged AI for a more noble purpose in helping humans understand humans? Through the power of AI, we can listen to patient voices in ways we haven’t been able to achieve, equipping us with
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Staff & Provider Engagement
This Little Light of Mine
Published September 25, 2018
Explore the current understanding of the experiences of clinician compassion fatigue and burnout and give the participants “antibodies” that can build resilience.
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Culture & Leadership
Three Powerful Stories of Women Leading the Future of Healthcare
Published August 17, 2021
Join three powerful women who have become leaders in this male dominated field.
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Environment & Hospitality
Thrift Shop: Turning to Population Health
Published January 1, 2010
Review types of events that have been promoted to support the identified needs and identify opportunities to support the community while promoting the services of their health network.
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Culture & Leadership
To Care is Human: The Factors Influencing Human Experience in Healthcare Today
Published January 8, 2019
Explore the opportunity we have in evolving our healthcare mindset to a focus on care expansion and addressing what may have very well been in our way.
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Culture & Leadership
Transform Healthcare in Collaboration with Diverse Voices
Published June 24, 2021
Explore the third aim in the Governance & Leadership segment of The New Existence: Transform Healthcare in Collaboration with Diverse Voices.
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Patient Family & Community Engagement
Transforming Care: The Patient and Family Centered Care Methodology and Practice
Published March 6, 2012
Receive an overview of the PFCC M/P approach to transforming care and culture in any organization and how it also enables co-designing of care experiences by partnering with patients and families and health care providers in the design process.
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Infrastructure & Governance
Transforming for the Future Managing the Healthcare Evolution with Volunteers
Published January 1, 2010
Learn how to integrate the power of encouragement and the human connection as value added into the patient experience.
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Environment & Hospitality | Patient Family & Community Engagement
Transforming the Inpatient Hold Experience Through Partnership
Published April 7, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools
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Infrastructure & Governance
Transforming the Riley Experience
Published May 29, 2018
Learn about the efforts of a pediatric hospital to involve families in quality improvement activities and sustain family engagement in LEAN transformation initiatives.
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Staff & Provider Engagement
Trust Series: A Conversation on Workforce Safety and Experience
Published May 24, 2022
This interactive session brings together the authors of the 2021 PXJ article, Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone, addressing the issues of incivility and the possibilities we see
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Culture & Leadership
Unconscious Bias, Microaggressions, and Class
Published March 26, 2019
Explore the impact of unconscious bias, and its effects on behaviors, interactions, and decisions across socioeconomic classes.
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Culture & Leadership
Unconscious Bias: The Nexus between Awareness and Accountability
Published July 24, 2018
Gain relevant understanding on how personal and system level awareness and accountability for biases can improve organization-wide performance and ultimately, the patient experience.
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Patient Family & Community Engagement
Understanding and Advancing the Patient Experience at End of Life
Published December 4, 2018
Normalizing the dying experience, supporting loved ones, and accommodating familial and cultural precedent through this process clears the way for both patient and caregiver to be present and participate fully in the end-of-life experience.
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