What Healthcare Providers Need to Know About Newcomer Health Equity
Published January 21, 2025


Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will gain a deeper understanding of the various categories of newcomers in each country, the systemic and practical barriers they encounter in accessing healthcare, and actionable strategies to promote equitable access and enhance their care experiences. Join us to build your knowledge and strengthen your capacity to support newcomer populations effectively.
Speakers
-Sarah Clarke, MSPH | Executive Director, Society of Refugee Healthcare Providers
-Christine Kouri, BSCN, MHA | Director, National Newcomer Navigation Network
Learning Objectives
-Define who is considered a newcomer in the context of healthcare.
-Examine the impact of being a newcomer on the healthcare journey and patient experience.
-Identify strategies to promote equity and inclusivity for newcomers within healthcare systems.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Patient Family & Community Engagement
From Waiting to Welcoming: How Children’s of Alabama Elevated Pediatric ED Experience
Published March 1, 2026

Children’s of Alabama elevated its pediatric emergency department experience by using real-time feedback, activating surge capacity sooner, and creating sensory-friendly spaces to better support patients and families. These targeted efforts reduced Left Without Being Seen rates by more than half and led to top national performance among peer pediatric emergency departments.
Learn more -
Quality & Clinical Excellence
Driving Inpatient HCAHPS: 3 Interventions to Strengthen Human Experience
Published May 4, 2026
A collaborative effort at Bon Secours St. Mary’s Hospital demonstrates how standardizing communication across care teams can strengthen trust, improve patient understanding, and drive measurable gains in HCAHPS performance. Through three targeted interventions, this case highlights the power of reliable, team-based communication in advancing the human experience in healthcare.
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Transforming the Inpatient Hold Experience Through Partnership
Published April 7, 2026
Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools to improve experiences in nontraditional care settings. Speakers -Amy Matthews, Manager of
Learn more