What Every CEO Needs to Know about Leading the Patient Experience

Kristin Baird, RN, BSN, MHA, President/CEO of Baird Group

Have you ever wished your CEO understood the challenges in achieving a consistent patient experience? Have you ever needed the help of your CEO but were afraid to ask? You have frustrations, but so does your CEO. After all, the buck stops there. This session is designed to help PXPs and CEOs to establish shared goals and communicate more effectively. Grab your CEO and other C-suite executives and ask them to join this targeted discussion. We’ll be looking at the patient experience from the C-suite and from the front line. We’ll share case examples from top performing organizations to learn what steps they have taken to work more collaboratively.