Infrastructure & Governance | Pediatrics

What Patient Experience Can Learn from Child Life Professionals

Jason A. Wolf, Ph.D., CPXP, President, The Beryl Institute
Jeff Cousins, Parent, Florida Hospital for Children | Family-Centered Care Consultant, Florida Hospital
Suzy Jaeger, Senior Vice President, Chief Patient Experience & Access Officer, Children’s Hospital Colorado
Courtney Nataraj, Chair of the Komansky Children’s Hospital Family Advisory Council, The Phyllis and David Komansky Children’s Hospital at New-York Presbyterian Hospital/Weill Cornell Medicine
Divna Wheelwright, MA, CCLS, Manager of Child Life, UCSF Benioff Children’s Hospital Oakland

In exploring the human experience in healthcare we must address the needs of all those in the care encounter, this is no more relevant than in the pediatric setting. A unique function in pediatrics and children’s hospitals and one that aspires to address the very question of what matters to people receiving care is that of Child Life Professional. While it is evident this critical function adds to experience, what is often overlooked is what we can learn from this profession in impacting the experience across care settings. This webinar will provide an overview of the findings of the paper of the same title published by The Beryl Institute in collaboration with the Association of Child Life Professionals. It will highlight key ideas on what patient experience can learn from child life, including the powerful stories of families impacted by these efforts and providing recommendations for action in how to apply these ideas in strengthening patient experience efforts overall.