When Volunteer Services Meet the Auxiliary
Karla Bachl, BSBM, CAVS, Director of Volunteer Services, Lehigh Valley Health Network
In this webinar, participants will objectively evaluate current conditions of volunteer service and auxiliary, recognize/identify the challenges that are prohibiting growth or development of Auxiliary or Volunteer Departments and develop improvement plans for building/repairing current conditions.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Infrastructure & GovernanceLet’s collectively raise our voices to say, “We’ve had enough.”
“Racism is a problem with bad policy, not bad people.”
Learn more -
Culture & Leadership | Infrastructure & GovernanceBack on the Road, Virtually
On the Road with University of Chicago Medicine, Virtual – December 2020 by Stacy Palmer, CPXP and Terri Ipsen, CPXP We began our On the Road program over 10 years ago, just after establishing The Beryl Institute as a membership organization, as a means to highlight challenges and successes in driving experience excellence. The series
Learn more -
Culture & Leadership | Infrastructure & GovernancePhoneside Manners: Strategies for Effective Communication
2pm ET / 1pm CT / 12pm MT / 11am PT – As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events