Patient Family & Community Engagement

What Patients Fear and Why We Have to Know

Colleen Sweeney, Director of Ambassador and Customer Services, Memorial Hospital and Health System

Ninety-six percent of all people have some fear about their healthcare. This session reveals the results of a three-year study on the 10 things that patients fear most and how we can substantially change the patient’s perception of care by asking just one question. Participants will identify ways to address patient fears that impact perceived outcomes. Truly patient centered care will start at the end of this session.

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