What Patients Fear and Why We Have to Know
Colleen Sweeney, Director of Ambassador and Customer Services, Memorial Hospital and Health System
Ninety-six percent of all people have some fear about their healthcare. This session reveals the results of a three-year study on the 10 things that patients fear most and how we can substantially change the patient’s perception of care by asking just one question. Participants will identify ways to address patient fears that impact perceived outcomes. Truly patient centered care will start at the end of this session.
Related content
-
Patient Family & Community Engagement
Aligning the Work of Patient Relations: The Value of an Operating Manual
In this case study from Yale New Haven Hospital System, learn how the creation of an Operating Manual for all Patient Relations Departments across their health system aids in setting expectations for staff in quality, safety and experience. Initial outcomes from the new manual include higher compliance rates in case documentation and greater clarity around
Learn more -
Patient Family & Community Engagement
Transforming Healthcare Together: The Power of Patient and Family Partnerships
In the realm of healthcare, the journey towards excellence is continuous, with the ultimate goal of enhancing the human experience. An important approach that is gaining momentum involves formal and intentional partnerships with patients, families, and care partners. This collaborative strategy is not just a concept but a transformative movement. The Beryl Institute strongly advocates
Learn more -
Patient Family & Community Engagement
PX Chat on PFA/PFACS: New/Getting Started (April 19, 2024)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around new and getting started with PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges,
Learn more