What Patients Fear and Why We Have to Know
Published August 16, 2011
Colleen Sweeney, Director of Ambassador and Customer Services, Memorial Hospital and Health System
Ninety-six percent of all people have some fear about their healthcare. This session reveals the results of a three-year study on the 10 things that patients fear most and how we can substantially change the patient’s perception of care by asking just one question. Participants will identify ways to address patient fears that impact perceived outcomes. Truly patient centered care will start at the end of this session.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events