Where Do We Go From Here? Improving Hospital Wayfinding to Reduce Stress and Improve Care

For patients and families, getting lost in a hospital can feel overwhelming and it often shapes their perception of care before a single clinical interaction occurs. Wayfinding is more than signage; it’s a human-centered experience that affects safety, efficiency, and trust. Join this webinar to discover how thoughtful, patient-centered wayfinding can transform the hospital experience. Attendees will learn core principles of effective wayfinding design and apply a practical framework to assess current challenges and identify opportunities for improvement within their own organizations.

Speaker: Ashley Smith, MHA, BSN, BSEd., RN | Director of Patient Experience, Piedmont Atlanta Hospital

Learning Objectives
-Explain how effective wayfinding directly impacts patient experience, safety, and operational efficiency.
-Identify key principles of patient-centered wayfinding design.
-Apply a practical framework to assess and improve wayfinding in your facility.

Non-members can purchase webinars at a cost of $49 each.