We Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration
Published June 18, 2019
Linda C. Lombardi, PhD, Chief Strategy Officer and Chief Experience Officer, NYC Health + Hospitals | Bellevue
Nate Link, MD, MPH, Chief Medical Officer, Bellevue Hospital Center & Associate Professor of Medicine, NYU School of Medicine
In 2015, NYC Health + Hospitals| Bellevue launched Patient Experience Survey Administration (PESA) in an effort to improve the patient experience through a coordinated system of soliciting feedback and comments from inpatients in real time. The webinar will trace the development and current work in PESA underscoring lessons learned, challenges encountered and plans for improvement.
Related content
-
Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Signals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
Published December 19, 2023
Complimentary – In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to
Learn more -
Policy & Measurement
Patients’ experiences of triage and waiting in emergency departments: A cross-sectional survey
Published November 12, 2025
Objective: Patient experience is a core aspect of care quality. Patient experiences of emergency departments (EDs) have been examined, but there has been less focus on ED triage and waiting areas, often patients’ initial point of contact with a health service. This study aimed to understand patients’ experiences of ED triage and waiting room. Methods:
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
Published November 6, 2024
In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring a positive patient experience. Effective complaint and grievance recording and reporting are fundamental components of this process, directly impacting patient satisfaction, trust, and overall care quality. Join the Patient Advocacy Community for an insightful discussion of effective practices for managing patient
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
We Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration
$49.00
ACCESS NOW