Policy & Measurement

We Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration

Linda C. Lombardi, PhD, Chief Strategy Officer and Chief Experience Officer, NYC Health + Hospitals | Bellevue
Nate Link, MD, MPH, Chief Medical Officer, Bellevue Hospital Center & Associate Professor of Medicine, NYU School of Medicine

In 2015, NYC Health + Hospitals| Bellevue launched Patient Experience Survey Administration (PESA) in an effort to improve the patient experience through a coordinated system of soliciting feedback and comments from inpatients in real time. The webinar will trace the development and current work in PESA underscoring lessons learned, challenges encountered and plans for improvement.