We Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration
Linda C. Lombardi, PhD, Chief Strategy Officer and Chief Experience Officer, NYC Health + Hospitals | Bellevue
Nate Link, MD, MPH, Chief Medical Officer, Bellevue Hospital Center & Associate Professor of Medicine, NYU School of Medicine
In 2015, NYC Health + Hospitals| Bellevue launched Patient Experience Survey Administration (PESA) in an effort to improve the patient experience through a coordinated system of soliciting feedback and comments from inpatients in real time. The webinar will trace the development and current work in PESA underscoring lessons learned, challenges encountered and plans for improvement.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
We Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration
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