Best Practices in Successfully Training Volunteer Mentors
Published January 1, 2010
Mandy Guest, MA, CAVS, Director, Volunteer Services and Gift Shop, Houston Methodist Hospital – Houston, TX
Gabrielle Montoya, LMSW, Project Specialist, Houston Methodist Hospital – Houston, TX
In this webinar, participants will learn different methods, using various mediums, to train volunteer mentors on the best ways to utilize volunteers and identify which methods will best fit your program and hospital.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Patient Family & Community Engagement
PFAC Series – Webinar/Panel: Starting a PFAC
Published September 26, 2025
Learn the foundational steps to create a strong and effective PFAC, from defining purpose and recruiting members to setting up structures for meaningful collaboration. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory Councils (PFACs) that truly make an impact. Whether you are launching your
Learn more -
Patient Family & Community Engagement
Communication Solution: Stop (just) Training Doctors, Start Training Patients
Published November 13, 2025

Gabby Ceccolini, MS Healthcare Communication Specialist The Problem with Patient-Centered Care For decades, our healthcare system has poured time, money, and innovation into training doctors to communicate better; however, what if we are overlooking the other half of the equation? The term “patient-centered” began appearing in medical literature in the late 1980s. It wasn’t until
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence
Breaking Barriers: Advancing Language Access Through Rounding
Published March 3, 2026
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights how daily visits from interpreter teams improve communication, empower patients to request interpreters, and strengthen advocacy. Learn practical methods for building inclusive systems that meet Joint Commission standards and promote equitable, patient-centered care. Speaker: Lyndsey Newman, MBA, MHA, LSSGB | Director,
Learn more