Becoming the Best Place to Be: Elevating the Human Experience in Senior Living Communities
Published September 28, 2021
Penny Cook, MSW | President & CEO, Pioneer Network
Terri Ipsen, CPXP | Manager, Content, The Beryl Institute
This webinar examines human experience in senior living communities through the eyes of the residents who live in these environments as well as the professionals in the field of elder care. We will explore what is important to residents to feel respected, validated and empowered to live a meaningful life. Reflections from the experts will highlight the importance of experience in senior living settings and reveal organizational challenges and successes when addressing experience to become the best place to be for their residents.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Rising Strong: Team Resilience Strategies
Published May 6, 2025

Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient Engagement Scores climb from 63% to 83%, outperforming Intermountain Health’s overall employee
Learn more -
Culture & Leadership | Quality & Clinical Excellence
Improving Interpreter Services Documentation for Equitable LEP Care
Published July 22, 2025
Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading to disparities in outcomes. Utilizing qualified medical interpreters is essential for bridging these gaps, yet systematic integration of interpreter services remains a challenge for many healthcare organizations. This webinar highlights the journey of an academic health system in New England that
Learn more -
Culture & Leadership
Holding space: An effective intervention for when hope wanes
Published August 8, 2025
Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is
Learn more