Beyond the Resume: How Scientifically Selecting your People Strategically Impact
Published December 4, 2014


Holly Olson, Senior Research Associate
Paul Marsolek, Client Lead, Talent Plus
This webinar reviews the latest white paper from The Beryl Institute – The Power of Selection and the Use of Talent in Driving Exceptional Patient Experience. Presenters will discuss how the identification, acquisition and engagement of good people cannot be left to chance. Participants will walk away with an enhanced appreciation about the research that shows when you take the time to hire beyond skills to innate talents of the individual, you have a better opportunity for positive outcomes.
Related content
-
Culture & Leadership
Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare
Published August 28, 2025
Jason Wolf sits down with Edison Bond, Chief Patient Experience Officer at Episcopal Health Services, to explore his inspiring journey in patient advocacy and leadership. From personal stories of resilience to insights on love, equity, and community in healthcare, Edison shares a powerful perspective on what it truly means to elevate the human experience.
Learn more -
Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
Published April 8, 2025

In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
Learn more -
Culture & Leadership
Building the Ultimate Patient Experience Strategy: Lessons from an Iconic Burger
Published January 20, 2025

By Lanie L. Dixon and Cassie Voltzke When you think of an iconic burger, what stands out? The unique toppings—melty cheeses, tangy spreads, crisp vegetables, or bold condiments—make it memorable. Yet, the heart of any great burger lies in its fundamentals: the bun and the meat. Without these foundational elements, the toppings wouldn’t have anything
Learn more