Webinar

Showing 33–48 of 537 results

Anxiety Reduction: The Key to Breakthroughs in the Patient and Family Experience

This webinar identifies and illustrates powerful, concrete tools for using anxiety reduction as a driver of improvement in the patient experience.
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Culture & Leadership | Patient Family & Community Engagement

Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners

Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
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Innovation & Technology | Patient Family & Community Engagement

Are You Listening? Unlocking Conversational Data to Enhance the Patient Experience

Learn how and why conversational data is a gold mine for improving patient experiences, how this data can be accessed, and methods to translate analysis into action.
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Patient Family & Community Engagement

Auxiliary Fundraising 101

Discuss how to plan a successful fundraiser, engage volunteers to support the fundraising process, and involve the community in your fundraising efforts.
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Culture & Leadership

Be a Mountain Climber: 10 Tips to Overcome any Barrier

Review the mindset and behaviors necessary to effectively address professional or personal barriers.
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Culture & Leadership

Becoming the Best Place to Be: Elevating the Human Experience in Senior Living Communities

Examine human experience in senior living communities through the eyes of the residents who live in these environments as well as the professionals in the field of elder care.
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Patient Family & Community Engagement

Best Practices for Improving Outcomes for Patients with Dementia

Partnership between patients and their families/significant others with trained healthcare team members in a supportive environment are key for improving outcomes for patients with dementia in the acute care setting.
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Patient Family & Community Engagement

Best Practices in Successfully Training Volunteer Mentors

Learn different methods, using various mediums, to train volunteer mentors on the best ways to utilize volunteers and identify which methods will best fit your program and hospital.
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence

Beyond Invisibility: Creating a Culture of Inclusion for the LGBTQIA+ Community

Learn how to strengthen LGBTQIA+ inclusion, and how to better meet the needs of diverse and underrepresented populations in healthcare.
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Patient Family & Community Engagement

Beyond Our Walls: Approach to Social Determinants of Health

Better understand food insecurity – the scope and impact, and how MetroHealth is responding. Specific programs and partnerships are highlighted, including stories that demonstrate the impact on patients.
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Culture & Leadership

Beyond the Resume: How Scientifically Selecting your People Strategically Impact

When you take the time to hire beyond skills to innate talents of the individual, you have a better opportunity for positive outcomes.
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Environment & Hospitality | Innovation & Technology | Patient Family & Community Engagement

Blessing of the Buildings: Creating Community Connection during Isolation

During the height of the pandemic, staff at the Visiting Nursing Association Health Group developed an innovative experiential program called “Blessing of the Buildings.”
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Patient Family & Community Engagement

Blueprint for an Innovative & Unique VolunTEEN Program

Learn how to attract exceptional youth, become a viable asset to their hospital and community, develop and empower Volunteen leaders, increase dollar value of your volunteer program.
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Infrastructure & Governance

Bridging Continuum Waters – A Hospital System Case Study

This presentation overviews a hospital system consolidation and integration of acute, post-acute, long-term care, wellness, outpatient care and person-centered navigation teams as a central framework for achieving population health goals.
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Infrastructure & Governance

Building a Solid Business Case through Patient Empathy

How do you build a business case for patient-centered redesign of an entire clinical service line across multiple locations?
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Culture & Leadership

Building Dream Teams: Improve the Patient Experience with High Functioning Teams

Gain hands-on tools for developing specialized team building training and encourage energy in a way that has the potential to foster meaningful change and lead to a sustainable culture shift for their entire organization.
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