Webinar
Showing 353–368 of 517 results
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Staff & Provider EngagementReigniting the Joy of Practice: Remembering Our Patients are the Source
A stimulating exploration of the primary motivators for serving in this challenging field and tactics to reclaim joy in our work through improved patient relationships.
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Innovation & Technology | Patient Family & Community EngagementReimagine Design Lab: A PFA Co-design Program
Learn strategies for creating a PFA co-design program that enables patients and families to participate as equal partners in innovating health care experiences.
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Staff & Provider EngagementRelationship-Centered Team Building
Learn how to identify relational characteristics of high-performing teams and to apply fundamental communication skills across the team dynamic.
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider EngagementRemediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are
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Infrastructure & GovernanceRestore and Nurture Confidence
Explore the first and second aims in the Governance & Leadership segment of The New Existence: Create Transparency across the Healthcare, and Restore and Nurture Confidence.
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Staff & Provider EngagementRise&Renew: A Multifaceted Approach to Fortifying & Rebuilding Our Workforce
“Dexter” Janet Borrowman, CHIE, CPXP, Operational Effectiveness Lead, Maui Health Affiliated with Kaiser Permanente Alex Ehrhart, MBB, MCF, Regional Director, Performance Improvement – Southern California | Senior Principal Mentor, Improvement Institute – National Quality, Safety, Experience and Health Systems Performance Chrissy Miller, RN, Employee Health Manager, Maui Health Rise&Renew at Kaiser Permanente (KP) is a
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Innovation & TechnologyRiver’s Edge 5-Star Journey: Aligning Culture and Technology to Hardwire Excellence
Learn about specific process improvement and communication methods used to create and foster a service-minded culture an how in-room technology is used to deliver a high-touch experience.
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Patient Family & Community Engagement | Staff & Provider EngagementRound & Coach: Engaging Clinicians & Patients to Improve Communication and Care
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success. Learning Objectives –
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Patient Family & Community Engagement | Staff & Provider EngagementSee It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings
This webinar explores the impact of lost belongings on the patient, their families, and your organization. You will hear best practices for empowering and motivating your staff around the patient belongings process through awareness, education, recognition, and incentive programs. Key learnings will be shared about the See it! Say it! Save it! Program, launched in
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Infrastructure & Governance
Service Recovery for All: The In-Patient Setting
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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Infrastructure & GovernanceService Recovery for All: The Out-Patient Setting
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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Infrastructure & GovernanceSetting your Program up for Success: Strategic Planning Toolkit
Learn how to create annual strategic planning sessions, and to create a departmental dashboard of goals and metrics for the year,
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Culture & Leadership | Staff & Provider EngagementShaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study
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Staff & Provider EngagementSharpening Communication Skills for Relationship-Centered Care
Master relationship-centered communication to achieve breakthroughs in the patient and family experience and HCAHPS performance on Nurse Communication.
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Patient Family & Community Engagement
Shifting From ‘What’s The Matter’ to ‘What Matters to You’
Experience the power of a simple question and learn the strategic steps a large health system took to build momentum around patient engagement.
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Patient Family & Community Engagement | Policy & Measurement | Staff & Provider EngagementSignals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to “Consumer” and
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