Webinar
Showing 353–368 of 510 results
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Staff & Provider EngagementRise&Renew: A Multifaceted Approach to Fortifying & Rebuilding Our Workforce
“Dexter” Janet Borrowman, CHIE, CPXP, Operational Effectiveness Lead, Maui Health Affiliated with Kaiser Permanente Alex Ehrhart, MBB, MCF, Regional Director, Performance Improvement – Southern California | Senior Principal Mentor, Improvement Institute – National Quality, Safety, Experience and Health Systems Performance Chrissy Miller, RN, Employee Health Manager, Maui Health Rise&Renew at Kaiser Permanente (KP) is a
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Innovation & TechnologyRiver’s Edge 5-Star Journey: Aligning Culture and Technology to Hardwire Excellence
Learn about specific process improvement and communication methods used to create and foster a service-minded culture an how in-room technology is used to deliver a high-touch experience.
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Patient Family & Community Engagement | Staff & Provider EngagementRound & Coach: Engaging Clinicians & Patients to Improve Communication and Care
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success. Learning Objectives –
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Patient Family & Community Engagement | Staff & Provider EngagementSee It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings
This webinar explores the impact of lost belongings on the patient, their families, and your organization. You will hear best practices for empowering and motivating your staff around the patient belongings process through awareness, education, recognition, and incentive programs. Key learnings will be shared about the See it! Say it! Save it! Program, launched in
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Infrastructure & GovernanceService Recovery for All: The In-Patient Setting
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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Infrastructure & GovernanceService Recovery for All: The Out-Patient Setting
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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Infrastructure & GovernanceSetting your Program up for Success: Strategic Planning Toolkit
Learn how to create annual strategic planning sessions, and to create a departmental dashboard of goals and metrics for the year,
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Culture & Leadership | Staff & Provider EngagementShaping a Human-Centered Patient Experience Across Interdisciplinary Teams
PX MARKETPLACE – 12pm ET / 11am CT / 10am MT / 9am PT – Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the
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Staff & Provider EngagementSharpening Communication Skills for Relationship-Centered Care
Master relationship-centered communication to achieve breakthroughs in the patient and family experience and HCAHPS performance on Nurse Communication.
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Patient Family & Community Engagement
Shifting From ‘What’s The Matter’ to ‘What Matters to You’
Experience the power of a simple question and learn the strategic steps a large health system took to build momentum around patient engagement.
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Patient Family & Community Engagement | Policy & Measurement | Staff & Provider EngagementSignals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to “Consumer” and
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Culture & Leadership
Simply Better Summer Gen Z Volunteers
Explore strategies to increase clinical and nonclinical department “buy-in” for high school student volunteers and explains what tools are necessary to create a more efficient and more meaningful experience for youth volunteers.
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Environment & Hospitality
SIZE DOESN’T MATTER: Big or Small Can Have It All!
Identify measurements that will help your shop achieve greater financial success and how to demonstrate better marketing tactics and effective sales techniques.
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Culture & LeadershipSo You’re the New Patient Experience Leader. Now What?
Defining the role, forging relationships and setting the direction for the patient experience are just a few of the responsibilities. Review the essential actions for ensuring success while managing expectations from the C-suite to the frontline.
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Innovation & TechnologySocial Media from the Lens of a Multigenerational Workforce
Look at communication and social media from the lens of a multigenerational workforce, exploring how each generation prefers to communicate in different ways.
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Innovation & TechnologySocial Media: Opportunities and Challenges
Learn how an integrated system can utilize Social Media to enhance the image, reputation, and awareness of its purpose through a variety of opportunities,
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