No Time to Care: Empowering Caregivers to Transform the Patient Experience
Published November 10, 2015
Charles Kunkle, Engagement Coach, Navigator Leadership
How do you get a multigenerational workforce, who is feeling overwhelmed and burned out, to become motivated and accountable owners to their unit? The answer is enroll them in the MEA program, a 10 step, unconventional, results proven program that is guaranteed to improve both patient satisfaction and staff engagement. In this webinar, participants will learn how to first understand what motivates their staff and then provide fun and creative programs, as well as the knowledge and skill set to ensure a positive patient experience as well as create the ultimate working environment.
Related content
-
Staff & Provider Engagement
Navigating the Journey: Mapping the Highs and Lows of Experience
Published January 9, 2026

At St. Jude Children’s Research Hospital, patient journey mapping helps teams see care through the eyes of patients and families, revealing gaps, reducing anxiety, and turning insight into meaningful improvement.
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Collaborative Solutions for Managing Challenging Family Interactions
Published January 27, 2026
Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar shares how teams across all levels – clinicians, leaders, and families – developed tools, algorithms, and training processes to ensure safety, teamwork, and emotional support. Attend this webinar to learn practical strategies for creating healing environments and fostering collaboration to address
Learn more -
Policy & Measurement | Staff & Provider Engagement
Leveraging Metrics to Demonstrate Volunteer Impact
Published July 10, 2025

Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using the right data can be challenging. This session will equip leaders with the knowledge to collect and use metrics that showcase the impact of volunteer programs. Attendees will learn why metrics matter, what data to track, collection methods (from low-tech to
Learn more